Customer Success Lead- UK Market
BrightCHAMPS · Bengaluru
- Experience3–7 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted25 Sept 2026
About BrightCHAMPS
BrightCHAMPS is hiring in Bengaluru in education. This role looks for around 3+ years of experience.
Skills
- customer retention
- customer engagement
- customer success metrics
- stakeholder management
- account management
The role
A customer success manager at an education technology company drives customer retention, customer engagement, and account health while improving customer experience and resolving escalations. The role applies customer success metrics and stakeholder management to strengthen the customer journey.
Full job description
Were Hiring | Customer Success Lead
BrightCHAMPS is looking for a Customer Success Lead to join our growing team and drive meaningful customer experiences while ensuring strong retention and engagement.
Location: Bengaluru
Experience: 36 Years
Work Mode: Work From Office
What Youll Do: Lead and mentor the Customer Success team to achieve business and customer experience goals
Own customer retention, engagement, satisfaction, and overall account health
Track key customer success metrics and identify areas for improvement
Handle escalations and ensure timely resolution of customer concerns
Build strong relationships with customers and understand their evolving needs
Collaborate with Sales, Operations, and other teams to improve the overall customer journey
Develop processes and strategies to improve retention and reduce churn
What Were Looking For: 36 years of experience in Customer Success, Customer Experience, Account Management, or related roles
Strong team management and communication skills
Data-driven approach with good understanding of customer success metrics
Excellent problem-solving and stakeholder management abilities
Experience in EdTech, SaaS, or a customer-centric organization is a plus .