Customer Success Engineering – Oil & Gas

Customer Success Engineering – Oil & Gas

As a Success Engineer at UptimeAI, you will play a key role in driving customer success through proactive remote monitoring, alert management, rotating equipment reliability, and value realization across the Oil & Gas sector.

You will work closely with Customer Success Managers, Technical Consultants, and Product teams to monitor customer assets, investigate AI-generated alerts, and help customers translate technical insights into measurable operational value.

This role is well-suited for an engineer with 2–4 years of experience in the Oil & Gas industry, particularly in reliability engineering, rotating equipment, condition monitoring, maintenance, or remote monitoring.

Key Responsibilities

- Perform remote monitoring of Oil & Gas assets, with a focus on rotating equipment such as gas turbines, compressors, pumps, motors, fans, and other critical process equipment.

- Review, triage, and analyze AI-generated alerts, helping determine potential failure modes, severity, and recommended next steps.

- Work with customer teams to validate alerts, capture outcomes, and continuously improve the quality and usefulness of remote monitoring.

- Monitor model performance and identify opportunities for model tuning, retraining, or additional data/configuration to maintain high levels of accuracy.

- Apply knowledge of Oil & Gas equipment, reliability, and condition monitoring to interpret asset behavior and support root-cause analysis.

- Quantify and track customer value, including downtime avoidance, cost avoidance, risk reduction, and improved equipment availability/reliability.

- Support customer operational reviews, performance reviews, training sessions, and discussions around identified equipment issues.

- Contribute to customer case studies, value stories, and internal success summaries.

- Identify process and workflow improvements that increase customer adoption and the effectiveness of remote monitoring.

- Collaborate with Customer Success, Technical Consulting, Product, and Engineering teams to ensure accurate documentation and consistent monitoring practices across accounts.

Who You Are

- 2–4 years of experience in the Oil & Gas sector, ideally in reliability, maintenance, rotating equipment, condition monitoring, or plant operations.

- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Chemical Engineering, or a related engineering discipline.

- Hands-on experience with Oil & Gas equipment, particularly rotating equipment such as gas turbines, compressors, pumps, fans, and motors.

- Experience with remote monitoring, condition monitoring, predictive maintenance, or asset performance management.

- Understanding of reliability concepts such as RCM, FMEA, vibration analysis, failure modes, and root-cause analysis.

- Comfortable working with plant data, trends, dashboards, and analytical tools to investigate equipment behavior.

- Strong analytical and problem-solving skills, with the ability to connect technical observations to operational impact.

- Strong written and verbal communication skills and the ability to work with both plant/reliability teams and non-technical stakeholders.

- Familiarity with SaaS platforms, analytics tools, industrial software, or AI/ML applications is a plus.

- Curious, proactive, detail-oriented, and comfortable working in a remote, customer-facing environment.

What You'll Gain

- Oil & Gas Industry Expertise by working across Oil & Gas customers and gaining exposure to different facilities, assets, and operating environments.

- Enterprise Customer Experience through direct interaction with reliability, maintenance, and operations teams.

- Industrial AI Experience by seeing how AI models detect anomalies, generate alerts, and support operational decisions.

- Rotating Equipment & Reliability Expertise through exposure to real-world equipment behavior and failure modes.

- Value & Impact Thinking by connecting technical insights to measurable outcomes such as downtime avoidance, availability, reliability, and cost savings.

- A clear growth path toward Customer Success, Technical Consulting, Reliability Engineering, or Industry Expert roles.