Customer Success Associate

BrightCHAMPS · Bengaluru

  • Experience5–20 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelexecutive
  • Posted18 Sept 2026
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About BrightCHAMPS

BrightCHAMPS is hiring in Bengaluru in education. This role looks for around 5+ years of experience.

Skills

  • customer success
  • customer onboarding
  • customer retention
  • customer health management
  • customer relationship management
  • education services
  • team leadership

The role

A customer success manager at an education technology company builds stakeholder relationships, leads onboarding, and drives retention through customer success and education services. The role monitors customer health and identifies upselling opportunities while guiding product adoption.

Full job description

🚀 WE'RE HIRING! JOIN BRIGHTCHAMPS AS A CUSTOMER SUCCESS ASSOCIATE! 🌟📈

Are you passionate about bridging the gap between traditional school education and cutting-edge real-world skills? Do you thrive in a fast-paced startup ecosystem and love driving impactful customer satisfaction? BrightCHAMPS a global ed-tech giant empowering kids across 30+ countries in AI, Robotics, and Financial Literacy—is expanding its team and looking for a dynamic Customer Success Lead! 💡🌍

As our new Customer Success Lead, you'll be at the heart of our mission:🤝 Build & Nurture: Act as the primary point of contact for key Tutors, Students, and Parents, fostering deep and positive relationships.🚀 Seamless Onboarding: Guide all stakeholders through smooth implementations to guarantee immediate product adoption.🎯 Proactive Engagement: Anticipate user needs, answer technical questions, and maximize overall platform value.📈 Drive Growth: Monitor customer health, boost retention, prevent churn, and spot lucrative upsell and cross-sell expansion opportunities.🗣️ Customer Voice: Collect valuable feedback, track trends, and partner with internal teams to fuel product improvements.👥 Team Leadership: Lead, inspire, and mentor your customer success team with a focus on accountability and collaboration.

What we are looking for in our next leader:⚡ Proven experience scaling within a fast-paced startup or a new business unit of an established company.🎓 Deep expertise in managing customer success and satisfaction for multi-stakeholder ecosystems (Tutors/Students/Parents).👥 Demonstrated success leading teams both directly and indirectly.💼 Solid background in people-driven service industries.🌐 Experience working in conventional or new-age education across multiple geographies.