Customer Success Associate

🚀 WE’RE HIRING | CUSTOMER SUCCESS LEAD🌍 About BrightCHAMPSBrightCHAMPS is a global ed-tech company focused on bridging the gap between school education and real-world skills. From AI and Robotics to Financial Literacy, we empower children to build the skills needed for the future.With a presence across 30+ countries, we’re looking for talented professionals who thrive in fast-paced and dynamic environments.💼 About the Role — Customer Success LeadAs a Customer Success Lead, you will be responsible for driving customer success and satisfaction across our key stakeholders — Tutors, Students, and Parents. You’ll build strong relationships, understand customer needs, and ensure they receive maximum value from the BrightCHAMPS platform.🎯 Key Responsibilities🤝 Manage relationships with key Tutors, Students, and Parents while understanding their goals, challenges, and requirements.🚀 Lead seamless onboarding and implementation to ensure successful adoption of our products and services.💬 Proactively engage with customers, address concerns, and provide ongoing support to maximize customer value.📈 Identify opportunities for upselling, cross-selling, and referrals based on customer needs.📝 Gather customer feedback, identify trends, and collaborate with internal teams to improve the overall customer experience.🔄 Drive renewals and retention by monitoring customer health and proactively addressing churn risks.👥 Lead and mentor the Customer Success team by setting clear goals, encouraging collaboration, and maintaining accountability.📊 Key Performance Metrics📌 Renewal Rate📌 Churn Reduction📌 Upsell Revenue📌 NPS / CSAT📌 Onboarding Time📌 Team Performance⭐ What We’re Looking For⚡ Experience working in a fast-paced startup or rapidly growing business/new business unit.🎯 Proven experience in Customer Success, with a strong focus on customer satisfaction and retention.👥 Experience managing teams directly and indirectly.🤝 Experience working in a people-driven service business.🎓 Experience in the education/ed-tech industry, preferably with exposure to multiple geographies.🔥 Strong leadership, communication, relationship-management, and problem-solving skills.📍 Location: HSR Layout, Bangalore💼 Work Mode: Work From Office