CUSTOMER SERVICE SPECIALIST I

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make every interaction memorable, enabling deeper relationships. Deliver value to our distribution partners while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers

Job Requirements

Deliver an extraordinary customer experience by providing our Distribution partners with world-class customer service.Create revenue by building relationships and quantifying orders through daily tasks, such as, creating quotes, processing, and expediting orders and worklist functions.Follow-up on Special Price Requests.Communicate with Distributors via various channels such as telephone, email and chat to assist with real-time needs to propose options and solutions.Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.Nurture and convert revenue streams by working with pricing on a competitive infrastructure through consistent communication with our customer(s).Participate in meetings to gain insight, and provide information, about the top priorities for your assigned Distributor.Be able to work both independently and as a team to ensure success. Collaboration is a key element in our daily tasks.

Skills

In current role should have exposure to customers through calls for tactical discussionsDemonstrates problem solving skills, influencing abilities, and ability to provide effective feedbackStrong verbal, written, and presentation skillsProven ability to initiate, organize, and complete multiple tasks in a timely mannerDemonstrates ability to share creative and new ideasConsultative selling experience desired Relevant product or industry experience a plusTeam player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.A passion for serving customers.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork