Customer Service Representative
Policybazaar.com · Bengaluru
- Experience0–1 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelfresher
- Posted19 Sept 2026
About Policybazaar.com
Policybazaar.com is hiring in Bengaluru in insurance. This role looks for around 0+ years of experience.
Skills
- health insurance products
- claims processing
- Microsoft Office
- CRM tools
The role
An insurance customer support associate at a health insurance services company assists customers with health insurance documentation and resolves insurance queries through health insurance products, claims processing, and Microsoft Office. Customer service and CRM tools support accurate records, follow-ups, and issue resolution.
Full job description
Job Title: Associate Consultant Services
Department: Customer Support / OperationsLocation: Field-based (Customer Visits Required) BENGALURU,KARNATAKA
Contact Person : Kashish Singh | 8448389795| kashishsingh@policybazaar.com
Job SummaryWe are looking for an Associate Consultant Services to join the PolicyBazaar team and providededicated customer support for health insurance documentation and related queries. This roleinvolves visiting customers at their location to assist with documentation, resolve issues, andensure a smooth and satisfactory customer experience.
Key Responsibilities1. Visit customers at homes, hospitals, or workplaces to address health insurance-related queries.2. Assist customers with health insurance documentation, including policy documents,endorsements, renewals, and claim forms.3. Explain policy coverage, benefits, exclusions, renewal processes, and claim procedures in asimple manner.4. Coordinate with internal teams such as operations, claims, and underwriting for timely issueresolution.5.Collect and verify required documents and ensure accuracy and completeness.6. Track customer requests and follow up until closure.7. Maintain proper records of customer interactions and service outcomes.8.Deliver a professional, empathetic, and customer-centric service experience.
Required Skills & CompetenciesStrong communication and interpersonal skills.Customer-focused mindset with problem-solving ability.Basic knowledge of health insurance products and documentation (preferred).Ability to explain complex information clearly.Willingness to travel locally for customer visits.Basic computer knowledge (MS Office, CRM tools).