Customer Service Representative

Company Description Nestaway is India’s fastest-growing managed home rental company, using technology and design to deliver superior rental solutions for homeowners and tenants. Now part of Aurum PropTech Ltd., a publicly listed PropTech leader, Nestaway contributes to an integrated ecosystem covering the entire real estate value chain. The company operates across both demand and supply, onboarding homeowners, finding suitable tenants, and managing properties end to end. Nestaway transforms unbranded, unfurnished houses into fully furnished homes at affordable prices, creating a hassle-free experience for all. For more information, visit http://www.nestaway.com.

Role Description This is a full-time, on-site Customer Service Representative role based in Mumbai. The Customer Service Representative will handle inbound and outbound customer interactions via phone, email, and chat, addressing inquiries from both homeowners and tenants. Responsibilities include resolving service requests, providing clear information on rental processes, documenting issues, and coordinating with internal teams to ensure timely resolutions. The role also involves tracking customer feedback, supporting onboarding and exit processes, and maintaining accurate records in Nestaway’s systems. The successful candidate will contribute to a consistent, positive customer experience and support continuous improvement of service standards.

QualificationsStrong customer-facing skills, including experience as a Customer Service Representative and in Customer Service roles.Ability to provide effective Customer Support and contribute to high Customer Satisfaction levels.Focus on delivering an excellent Customer Experience through clear communication and problem-solving.Excellent verbal and written communication skills in English; proficiency in local languages is an advantage.Comfort with using customer support tools, CRM systems, and basic office software.Proven ability to handle high-volume inquiries with patience, empathy, and professionalism.Strong organizational skills and attention to detail, with the ability to prioritize tasks effectively.Previous experience in real estate, property management, or a fast-paced service environment is a plus.Minimum qualification: high school diploma; a bachelor’s degree in any field is preferred.