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Customer experience specialist - MHD at PhonePe — Bengaluru

Experience0–1 yrs
SalaryNot disclosed
Work modeonsite
Levelfresher
Posted18 Sept 2026

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About PhonePe

PhonePe is hiring in Bengaluru in financial services. This role looks for around 0+ years of experience.

Skills

customer service
digital payments
English
Hindi

The role

A customer service representative at a digital payments and financial services company handles account and transaction queries, resolves customer issues through phone and data channels, and improves customer experience using multilingual support and process guidelines. English and Hindi support enable clear customer education and resolution.

Full job description

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

Function Summary:

The PhonePe Customer Experience Operations team is focused on addressing problems that

our customers encounter while using PhonePe. As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers

Role & Responsibilities:

Act with integrity & think customer-first in every interactionHandle PhonePe account and transaction related queriesAbility to flex between phone & data channelsFollow specified process guidelines to bring about resolutionBuild customer trust through their interactionAbility to meet hourly & daily productivity goalsLeverage internal processes and resources to drive resolutionEscalate appropriately taking support from relevant teams to resolve customer

issues

Recommend process improvementsEngage & Educate customers so they’re able to leverage PhonePe to the fullest

Qualifications

Have excellent written and verbal communicationsHave good learnabilityBe an active listener and deal well with objectionHave strong customer orientation and ability to adapt/respond to different scenarios. Be a team player, flexible and open to feedbackAbility to multitask, prioritize, and manage time effectivelyShould be able to speak in English and HindiGraduation (10+2+3) is MandatoryMultilingual skills (spoken + written) in South Indian languages are preferred

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.