Customer Experience Intern

Key Responsibilities

Customer Interaction: Assist in handling inbound and outbound customer queries via email, chat, and voice channels under the guidance of senior team members.

Issue Resolution: Provide accurate product/service information and work toward resolving customer queries and requests within defined service level agreements (SLAs).

Escalation & Follow-up: Identify complex or technical issues, escalate them to the appropriate department, and track progress through to resolution.

CRM & Record Keeping: Accurately document all customer interactions, feedback, and issue logs in the CRM/ticketing software.

Team Collaboration: Coordinate with internal cross-functional teams (e.g., product, operations, logistics) to ensure a smooth customer journey.

Performance Targets: Work toward daily learning milestones and service quality metrics, including response time and customer satisfaction targets.

Process Adherence: Follow company guidelines, quality standards, and shift schedules.

Required Skills & Qualifications

Education: Pursuing or recently completed a Bachelor’s degree in any discipline (open to fresh graduates and final-year students).

Communication: Excellent verbal and written communication skills in both English and Hindi.

Soft Skills: Strong active listening, empathy, and a customer-first mindset.

Adaptability: Ability to stay calm under pressure and adapt to rotational shift schedules and week-offs.

Technical Savvy: Comfort with basic computer software; familiarity with CRM tools, ticketing systems, or Google Workspace/MS Office is a plus.

Eagerness to Learn: High energy, curiosity, and a positive attitude toward receiving feedback and coaching.

Internship Details

Duration: 3 to 6 months (with potential for full-time employment based on performance)

Location: Bangalore