Customer Experience Associate - Global Emails

WALK-IN INTERVIEWS

Career Comeback Professionals || Experienced Professional || Fresh Graduates

Hiring for Position - Customer Experience Associate

Interview Date & Time :

28th Sep 2026 to 2nd Sept 2026 (Only Weekdays i.e. Monday to Friday)11:00 AM IST to 03:00 PM IST

Where : Bark.com, 1st Floor, Tower 3, IndiQube Symphony, Craig Park Layout, Ashok Nagar, Bengaluru, Karnataka 560001

Google Maps : https://maps.app.goo.gl/YvR6uUgx1Kde8UELA

Document(s) To Carry - Résumé

Processes Hiring For : Global Emails

Fresh Graduates and Career Come-backs are eligible to applyExcellent written and spoken EnglishExperience is Sales is good to have.Good to have some experience handling UK & US customersThis position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process.

Working Hours - 9 hours shift with 1 hour break

Morning Shift - 08:00 AM to 05:00 PM

Day Shift - 11:00 AM to 08:00 PM

Night Shift - 08:00 PM to 05:00 AM

Working days - 5 days a week of the 7 days in the week

Offered CTC - Rs.3.59 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable)

Responsibilities

First point of contact for our professionals & customersBe a product expert, assisting new and existing professionals with any queries that they may haveResponding to emails from our professionals and resolving their queries promptly.Replying to emails using the Zendesk ticketing systemAbility to handle unresolved questions from customersTo ensure satisfactory resolution of various issuesEnsuring high service delivery & customer satisfaction levelsRequired Skills and Experience (add desirable skills if necessary)Strong in spoken & written English, with a clear and confident communication styleProblem-solving skillsGood knowledge about using a laptop/computer with above-average typing skills.Exceptional attention to detailExperience in an International processExperience in handling both calls and emailsDriven & motivated with a great work ethicAn eagerness to learn and progress within the companySelf-starter

Perks And Benefits

Performance-based bonus payouts and shift allowances (as applicable)Two-way cab facility (For night shifts)33+ paid days off annuallyQuarterly team socialsAccess to Learning & Development programsWork with a collaborative and supportive teamOpportunities for career growth and advancementHealthcare insurance for you, with the option to upgrade for family coverage

About Bark

Bark is an online services marketplace connecting customers with professionals across over 1,000 categories. Operating in nine countries including the UK, US, Australia, Canada, and New Zealand, we're transforming how people find trusted service providers for everything from home improvement to professional services.

Our platform uses cutting-edge technology to match customers with the right professionals quickly and efficiently. With a global team of over 220 people, we're currently undergoing an exciting transformation: migrating from a lead generation model to a full marketplace platform with subscription based pricing.

As a profitable, PE backed scale up (EMK Capital), Bark offers the best of both worlds: the agility and innovation of a fast moving business combined with financial stability and resources for growth. We recently launched our new marketplace model in Australia (Q4 2025) and are preparing for rollout to the UK and US markets in 2026. You'll have genuine ownership, responsibility, and the opportunity to shape our commercial strategy during a pivotal transformation phase with the chance to make your own contribution to our journey.

Diversity Statement

At Bark, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.