CSM Intern

Infilect builds state-of-the-art cloud and AI applications for the worldwide retail industry. We are driven by the promise of technology to save time, save cost, save energy, and improve user experience for businesses and consumers all over the world.

Job Description : We're looking for someone who enjoys working on products with 0 to 1 years of experience in an enterprise SaaS domain either in development or incoordination (Business Analyst, etc). Must have excellent written and verbal communication skills

KEY RESPONSIBILITIES

A. Project Management

Assist in scheduling and monitoring milestones, coordinating with Engineering, Product and Data team and driving assignments through to completion

Assist and create all Project-related Internal documentation and templates.

Ensure a professional and consultative approach to all tasks is maintained.

Plan, co-ordinate and drive meetings with relevant stakeholders to ensure project tasks are on schedule and within scope.

Perform Quality assurance checks and review for client deliverables.

B. Customer Management

Train the customers to use the Infilect’s Infiviz Products (App and Dashboard) for in-market execution analytics.

Handle the on-ground issues and ticket resolution in a timely manner & on priority.

Execute requirements gathering, documentation and status reporting.

Should be able to communicate well with all key stakeholders of the customers, across Management and Field force.

Build relationship with customer’s key and relevant stakeholders backed by regular sync ups.

Prepare for and facilitate efficient meetings by providing agendas, objectives, goals and action items.

Update and distribute weekly status reports and input project data

Resolves customer problems or complaints by determining optimal solutions and in a professional manner.

C. Product Knowledge and Training

Understand all relevant Infilect’s product offerings

Whenever need be, coach the relevant stakeholders of the customer on Infilect’s product/s to ensure optimal usage of the deliveries of Infilect.

SKILLS & COMPETENCIES

Project Planning & Scheduling

Risk Management

Stakeholder Management

Change Management

Reporting & Documentation

Project Status Tracking

Problem Solving & Troubleshooting

Team Coordination & Management

Job Perks:

Work on a problem that will have a positive impact on millions of users

Lively and highly collaborative environment

Independence and encouragement to question the existing systems

We have a great work environment with an exceptional bunch of engineers and programmers. We are an early-stage startup, and it implies putting your heart out to solve problems, build systems, and do all that is needed to win over challenges and customers. We are looking forward to building a highly collaborative & rich culture at Infilect. Come and join us on the rocket ship!