Communications & People Engagement Lead

Description -

The Communications & People Engagement Lead is a strategic partner responsible for shaping organizational culture, driving employee engagement, strengthening leadership communications, and enabling successful change adoption across the Global Customer Care Centers (CCC) organization.

This role serves as the connective tissue between leadership, employees, and business priorities assuring that communication is not merely informational, but transformational. The individual will design and execute integrated communication, engagement, culture, recognition, and change management strategies that foster connection, transparency, inclusion, and organizational effectiveness across a globally distributed workforce.

The role requires a highly creative, customer-centric, and influential communications professional capable of translating business priorities into meaningful employee experiences that build trust, drive alignment, accelerate adoption of change, and strengthen employee commitment to organizational goals.

Working closely with Customer Care Center leadership, Operations, Quality, Training, HR, Communications, and other business stakeholders, the Communications & People Engagement Lead will help build a connected, resilient, engaged, and future-ready workforce while elevating employee experience across all care center locations.

Key Responsibilities

Strategic Communications

Organizational Communications Strategy

Develop and execute integrated communications strategies aligned to CCC business priorities, transformation initiatives, and organizational objectives.Serve as the primary communications advisor to CCC leadership, shaping messaging that drives clarity, engagement, and alignment.Build annual communication roadmaps and engagement calendars supporting strategic priorities.Ensure consistent, timely, and effective communication across global teams, sites, and functions.Establish communication standards, governance, and best practices across the organization.

Executive & Leadership Communications

Develop executive-level messaging, presentations, speeches, town halls, leadership updates, and employee communications.Support leadership engagement sessions, all-employee meetings, fireside chats, podcasts, and interactive forums.Partner with leaders to strengthen visibility, accessibility, and connection with employees.Coach leaders on communication effectiveness, storytelling, and employee engagement approaches.

Communication Content Management

Own and manage end-to-end communication channels and content strategies.Create and distribute:NewslettersLeadership updatesInternal campaignsEmployee storiesOrganizational announcementsTransformation communicationsRecognition communicationsEnsuring content reflects organizational values, culture, and customer-focused priorities. Storytelling, Branding & Employee Advocacy

Strategic Storytelling

Develop compelling narratives that connect employees to purpose, customers, business outcomes, and organizational strategy.Translate complex business concepts into engaging, relatable, and actionable content.Create storytelling frameworks that highlight innovation, customer impact, quality, transformation, and employee success.

Employee & Customer Impact Stories

Identify and amplify stories showcasing employee contributions, customer outcomes, operational excellence, and business impact.Partner with leaders and teams to celebrate achievements and successes across geographies.Build internal advocacy programs that increase employee pride and organizational connection.

Creative Content Development

Lead Innovative Communication Approaches Leveraging

Visual storytellingInfographicsVideo communicationsDigital campaignsPodcastsInteractive experiencesExecutive narrativesEmployee spotlightsSocial and collaboration platforms Employee Engagement & Culture

Employee Experience Strategy

Design and implement programs that strengthen employee engagement, belonging, motivation, and connection.Partner with HR and leadership teams to improve employee experience across the employee lifecycle.Develop initiatives that align employee sentiment with organizational goals and values.

Recognition & Appreciation Programs

Lead enterprise recognition strategies that celebrate performance, innovation, customer obsession, teamwork, and cultural excellence.Establish scalable global recognition programs and engagement events.Drive employee appreciation initiatives that reinforce desired organizational behaviors.

Inclusion, Belonging & Community

Champion an inclusive culture where all employees feel valued, respected, and empowered.Build engagement initiatives that foster collaboration across countries, cultures, functions, and teams.Partner with employee resource groups and community networks to create meaningful employee experiences.

Employee Listening Programs

Design and manage employee listening strategies including:Pulse surveysFocus groupsListening sessionsEngagement assessmentsSentiment analysisTranslate employee feedback into actionable recommendations.Ensure leadership accountability through continuous feedback loops and action planning. Change Management & Organizational Adoption

Management of Change (MoC)

Lead communication and engagement workstreams supporting organizational transformation programs.Develop comprehensive change communication strategies and adoption plans.Ensure employees understand the rationale, benefits, risks, and impacts of transformation initiatives.

Change Communications

Create And Implement Communication Plans Covering

Business rationale for changeStrategic objectivesEmployee impactsNew ways of workingAdoption expectationsSuccess outcomesOngoing progress updates

Change Champion Network

Build and manage global networks of change champions.Enable champions with training, messaging, communication assets, and engagement tools.Drive local advocacy and adoption across regions and teams.

Adoption & Readiness Management

Measure awareness, readiness, engagement, and adoption of key initiatives.Identify resistance points and engagement risks.Develop mitigation strategies and targeted interventions.Track organizational readiness and communication effectiveness. Leadership Engagement & Organizational Effectiveness

Leadership Partnership

Act as a trusted advisor to senior leaders on employee engagement, communications, culture, and change initiatives.Provide insights and recommendations that improve organizational effectiveness and employee connection.

Employee Engagement Events

Lead Planning And Execution Of

Global All Employee MeetingsLeadership forumsTown hallsEngagement weeksRecognition ceremoniesCultural celebrationsVolunteer and community activitiesLearning and development events

Global Collaboration

Foster collaboration across sites, partners, suppliers, and functional organizations.Encourage sharing of best practices, knowledge, and organizational success stories. Employee Relations & Interpersonal Effectiveness

Employee Advocacy

Champion employee concerns, perspectives, and ideas.Promote transparent communication and trust across the organization.

Active Listening & Empathy

Create environments where employees feel heard, respected, and supported.Strengthen leadership understanding of employee needs and experiences.

Conflict Resolution & Engagement Support

Facilitate constructive dialogue and partnership across teams.Support resolution of communication, engagement, and adoption challenges.Promote collaboration and positive working relationships.

Success Measures

Performance Will Be Measured Through

Communication Excellence

Employee awareness and understanding of organizational priorities.Communication reach, engagement, and effectiveness.Leadership communication satisfaction metrics.Quality and timeliness of communication delivery.

Employee Engagement

Improvements in engagement and sentiment indicators.Participation in engagement programs and activities.Recognition program adoption and impact.Employee advocacy and connection measures.

Change Adoption

Change readiness and adoption of metrics.Effectiveness of change communication programs.Champion network participation and influence.Achievement of transformation communication objectives.

Culture & Leadership Impact

Improved employee trust and leadership connectivity.Stronger culture of transparency, inclusion, and recognition.Increased alignment to organizational vision and goals.Enhanced employee experience outcomes.

Qualifications & Experience

Education

Bachelor’s degree in communications, Public Relations, Marketing, Human Resources, Organizational Development, Business Administration, Journalism, or related discipline.Master's degree preferred.

Experience

8–12+ years of experience in Communications, Employee Engagement, Internal Communications, Organizational Development, Change Management, Human Resources, or related fields.Experience supporting global and matrixed organizations.Proven track record managing enterprise communication and engagement programs.Experience supporting organizational transformation and change adoption initiatives.

Professional Skills

Critical Skills & Competencies

Executive and organizational communicationsInternal communications strategyEmployee engagement and experienceChange managementStrategic storytellingEvent managementStakeholder managementProgram and project managementCommunication analytics and insightsContent creation and digital communications

Leadership Competencies

Influencing without authorityStrategic thinkingBusiness acumenCustomer obsessionRelationship buildingEmotional intelligenceCollaboration and partnershipCreativity and innovationResilience and adaptabilityInclusive leadership

Role Impact Statement

The Communications & People Engagement Lead transforms communication into a strategic business capability—connecting people to purpose, enabling organizational change, strengthening culture, elevating employee experience, and building a highly engaged, resilient, customer-obsessed workforce across the Global Customer Care Centers organization.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"