Cluster Manager - Corporate Leasing

Job Summary

Own end-to-end centralised collections for Auto Equipment lease rental payments across corporate clients. Coordinate proactively with client finance/AP, internal banking operations, and key account managers to ensure accurate MIS/invoice submission, timely acknowledgements, on-time payment realisation, quick issue resolution, and complete post-closure documentation (NDC, reconciliations), while meeting agreed SLAs and regulatory/company policies.

Responsibilities

Client Coordination Collections: Coordinate with corporate clients to collect Auto Equipment lease rental payments as per agreed frequency (monthly/quarterly/annual). Track due dates, agreement terms, and exceptions; ensure realization within timelines.

Pre-billing MIS: Work with Banking Ops to prepare and submit MIS/annexures in the client-prescribed format; seek written confirmation of correctness; drive timely corrections if required.

Invoicing: Coordinate invoice submission to clients as guided (with/without PO) via the correct channel/portal/email; obtain acknowledgement/GRN where applicable; ensure 100% submission within TAT and accurate tagging.

Payment Follow-up: Send reminders until credit is received; place calls/emails to AP/Treasury; capture payment advice/UTR; update trackers daily.

Escalations: Escalate non-responsiveness or slippages to Key Account Managers and senior stakeholders as per the escalation matrix; document all actions.

Overdues Management: Inform clients on days past due and contractual obligations; agree on promise-to-pay dates; monitor and drive closures.

Reconciliations: Perform account reconciliation with client finance; circulate and obtain sign-off on ledger statements; maintain reconciliation formats and trackers.

TDS Deductions: Reconcile TDS and other deductions; collect TDS certificates/26AS support; raise credit/debit notes as per process; resolve mismatches swiftly.

Residual Value / End-of-Term: Follow up for residual value/termination dues post lease-end; track collection until credit and closure.

NDC Post-Closure Docs: Issue No Dues Certificate and other closure documents promptly after realization and reconciliation; maintain audit-ready documentation.

Issue Resolution: Liaise with internal teams (Banking Ops, Finance, Product, Legal, IT) to correct MIS/invoices, resolve portal/PO issues, and remove payment blocks.

Reporting Analytics: Publish daily/weekly dashboards on collections status, CE%, DSO, age buckets, dispute log, and action plans; highlight risks and mitigations.

Compliance Controls: Adhere to company policies, audit requirements, data accuracy standards, and client contractual terms; maintain robust documentation and approvals.

Key Decisions / Dimensions

Prioritization of follow-ups and escalation triggers as per policy.

Approval of reconciliations and closure documentation within delegated authority.

Recommendation of waivers/adjustments/credit notes within approval matrix.

Major Challenges

Client-specific MIS/invoice formats and portals; PO/GRN dependencies.

Multi-stakeholder alignment across client AP/Treasury, internal Banking Ops, and KAMs.

Resolving TDS mismatches and short payments quickly to protect CE%.

Maintaining high SLA/TAT adherence during peak billing cycles.

Required Qualifications and Experience Educational Qualifications

Graduate/Postgraduate; MBA preferred.

Strong command of MS Excel; working knowledge of ERP/collection systems.

Work Experience

610 years in corporate collections/AR, preferably in leasing/asset finance.

Experience coordinating with large enterprise clients and internal banking/finance teams.

Competencies

Client coordination stakeholder management

Negotiation, follow-through, and escalation handling

Analytical ability, attention to detail, and documentation rigor

Excellent written and verbal communication