Cluster Manager - Corporate Leasing/Senior Cluster Manager - Corporate Leasing

Location Name: Bengaluru - Residency Road

Job Purpose

Own end-to-end centralised collections for Auto & Equipment lease rental payments across corporate clients. Coordinate proactively with client finance/AP, internal banking operations, and key account managers to ensure accurate MIS/invoice submission, timely acknowledgements, on-time payment realisation, quick issue resolution, and complete post-closure documentation (NDC, reconciliations), while meeting agreed SLAs and regulatory/company policies.

Duties And Responsibilities

Client Coordination & Collections: Coordinate with corporate clients to collect Auto & Equipment lease rental payments as per agreed frequency (monthly/quarterly/annual). Track due dates, agreement terms, and exceptions; ensure realization within timelines. Pre-billing & MIS: Work with Banking Ops to prepare and submit MIS/annexures in the client-prescribed format; seek written confirmation of correctness; drive timely corrections if required. Invoicing: Coordinate invoice submission to clients as guided (with/without PO) via the correct channel/portal/email; obtain acknowledgement/GRN where applicable; ensure 100% submission within TAT and accurate tagging. Payment Follow-up: Send reminders until credit is received; place calls/emails to AP/Treasury; capture payment advice/UTR; update trackers daily. Escalations: Escalate non-responsiveness or slippages to Key Account Managers and senior stakeholders as per the escalation matrix; document all actions. Overdues Management: Inform clients on days past due and contractual obligations; agree on promise-to-pay dates; monitor and drive closures. Reconciliations: Perform account reconciliation with client finance; circulate and obtain sign-off on ledger statements; maintain reconciliation formats and trackers. TDS & Deductions: Reconcile TDS and other deductions; collect TDS certificates/26AS support; raise credit/debit notes as per process; resolve mismatches swiftly. Residual Value / End-of-Term: Follow up for residual value/termination dues post lease-end; track collection until credit and closure. NDC & Post-Closure Docs: Issue No Dues Certificate and other closure documents promptly after realization and reconciliation; maintain audit-ready documentation. Issue Resolution: Liaise with internal teams (Banking Ops, Finance, Product, Legal, IT) to correct MIS/invoices, resolve portal/PO issues, and remove payment blocks. Reporting & Analytics: Publish daily/weekly dashboards on collections status, CE%, DSO, age buckets, dispute log, and action plans; highlight risks and mitigations. Compliance & Controls: Adhere to company policies, audit requirements, data accuracy standards, and client contractual terms; maintain robust documentation and approvals.

Key Decisions / Dimensions

Prioritization of follow-ups and escalation triggers as per policy. Approval of reconciliations and closure documentation within delegated authority. Recommendation of waivers/adjustments/credit notes within approval matrix.

Major Challenges

Client-specific MIS/invoice formats and portals; PO/GRN dependencies. Multi-stakeholder alignment across client AP/Treasury, internal Banking Ops, and KAMs. Resolving TDS mismatches and short payments quickly to protect CE%. Maintaining high SLA/TAT adherence during peak billing cycles.

Educational Qualifications

Required Qualifications and Experience

Graduate/Postgraduate; MBA preferred. Strong command of MS Excel; working knowledge of ERP/collection systems.

Work Experience

6–10 years in corporate collections/AR, preferably in leasing/asset finance. Experience coordinating with large enterprise clients and internal banking/finance teams.

Competencies

Client coordination & stakeholder management Negotiation, follow-through, and escalation handling Analytical ability, attention to detail, and documentation rigor Excellent written and verbal communication