Care Engineer

Nokia · Bengaluru

  • Experience0–5 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelfresher
  • Posted21 Sept 2026
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About Nokia

Nokia is hiring in Bengaluru in telecom. This role looks for around 0+ years of experience.

Skills

  • packet core networks
  • network troubleshooting
  • trace and log file analysis
  • PACO measuring equipment
  • cloud infrastructure
  • container infrastructure
  • 2G
  • 3G
  • 4G
  • 5G
  • 3GPP standards
  • Linux

The role

A technical support engineer at a telecommunications company diagnoses packet core network faults, applies 3GPP standards and Linux Cloud certification, and manages customer escalations and infrastructure issues. The role monitors network performance, executes software upgrades and patch deployments, and supports cloud and container infrastructure.

Full job description

In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month) as a

Care Expert / SME Packet Core.

Support customers'' regionsAPAC & India, MEA & Europe, NAM

Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.

Plan and execute technical tasks requiring specialist skills in own professional area.

Works independently with the responsibility for solving customer request cases and reporting according to processes.

Identifies and solves technical problems.

Qualifications

You have:

10+ years of relevant experience and/or a graduate equivalent (or higher) degree as a Care Expert / SME Packet Core.

Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.

Good in all technology call flows 2G, 3G, 4G, 5G, as per 3GPP standards.

Fault identification/correction/ reporting skills on the particular subsystem and equipment

Ready to support Emergencies on a 24/7 basis

It would be nice if you also had:

Flexible to work in different time zones.

Having Excellent in logical / analytical skills.

Linux Cloud certification.