Business Development Specialist
Pocket FM · Bengaluru
- Experience0–2 yrs
- SalaryNot disclosed
- Work modeonsite
- Leveljunior
- Posted16 Sept 2026
About Pocket FM
Pocket FM is hiring in Bengaluru in media advertising. This role looks for around 0+ years of experience.
Skills
- Account Management
- Customer Success
- Community Management
- Creator Partnerships
- Operations
- English
- CRM/ticketing tools
- Microsoft Excel
- Stakeholder management
The role
A creator success specialist at a storytelling platform manages writer relationships and resolves contract, payment, dashboard, and platform issues using CRM/ticketing tools and spreadsheets. The role supports onboarding, engagement, performance tracking, and operational improvements for a community of writers.
Full job description
Creators don't build alone. They need someone who's in their corner.
At Pocket FM, we're building the world's largest storytelling platform, and behind every successful writer is someone making sure they stay motivated, supported, and growing.If you love talking to people, solving problems, building relationships, and helping creators succeed, this role is for you.
We're looking for an Business Development – Writer Success to own a portfolio of writers, guide them through their journey, remove roadblocks, and make sure they keep creating their next hit series. This is a relationship-first, operations-driven role not a creative writing role.
What you'll doBe the go-to person for a community of writersKeep writers engaged, motivated, and progressing toward milestonesSolve queries around contracts, payments, dashboards, and platform issuesGuide writers through onboarding and contract signingWork closely with Product, Editorial, and Operations teams to resolve issuesTrack writer performance and maintain clean CRM recordsHelp improve processes that create a better creator experience
You'll thrive here if youEnjoy building genuine relationshipsLove solving problems and helping peopleCan manage multiple conversations without dropping the ballLike working with data, dashboards, and operational metricsAre excited about creators, stories, and the creator economy
What we're looking forExperience in Account Management, Customer Success, Community Management, Creator Partnerships, or OperationsExcellent written and spoken EnglishStrong empathy and stakeholder management skillsComfortable using CRM/ticketing tools and spreadsheetsHighly organized with great follow-through
If you're someone who loves helping creators win while building scalable operations behind the scenes, we'd love to meet you.