Braze Solution Architect

Role Summary

This role is a critical investment in scaling McAfee's customer engagement capabilities and ensuring the platforms, data, and processes needed to support lifecycle marketing and personalization are built for the future. A dedicated Messaging Operations Technical Lead will provide the technical leadership needed to establish platform standards, optimize integrations and data flows, drive automation, and create scalable operational frameworks that enable global teams to execute efficiently and consistently. By serving as the bridge between Marketing, Product, Engineering, Analytics, and Data teams, this role will reduce operational complexity, accelerate time-to-market, improve platform adoption and governance, and ensure McAfee fully realizes the value of its investment in Braze and future customer engagement capabilities.

This is a Hybrid position located at our Bangalore, India, development center. You will be required to be on-site 2 to 3 days per week. When you are not working on-site, you will be working from your home office. We are only considering candidates within a commutable distance to our Bangalore office and are not offering relocation assistance at this time.

Position Details

About The Role

You will serve as the technical owner of Braze, leading customer engagement capabilities across email, push notifications, in-app messaging, and emerging channels while establishing scalable customer journey frameworks, audience structures, and campaign architecture standards.You will define scalable approaches for implementing customer journeys, audience segmentation, personalization, and experimentation within Braze and the broader customer engagement ecosystem.You will partner closely with Product, Engineering, and Data teams to drive platform enhancements and implement customer engagement capabilities that align with business goals and industry best practices.You will oversee customer data requirements, event frameworks, audience enablement strategies, and integrations across CDPs, data warehouses, internal systems, and third-party marketing technologies while ensuring data quality and reliability.You will act as a trusted advisor to stakeholders, translating business requirements into scalable technical solutions and recommending optimal approaches for lifecycle marketing, personalization, and testing initiatives.You will serve as the primary Braze subject matter expert, providing technical leadership, developing standards and training programs, mentoring teams, evaluating new platform capabilities, and driving automation and governance initiatives that improve platform performance and operational effectiveness.

About You

You should have a bachelor's degree and 5-9 years of experience in Marketing Operations, Marketing Technology, CRM, Lifecycle Marketing, Customer Engagement Platforms, or Marketing Automation, including at least 3 years of hands-on experience with Braze solution design, architecture, implementation, and platform management.You should have experience designing and supporting enterprise-scale customer engagement ecosystems, with deep expertise in Braze Canvas architecture, audience segmentation, customer journey design, data modeling, personalization, event-based triggering, cross-channel orchestration, messaging operations, and platform governance.You should have a strong background working with customer data platforms (CDPs), data warehouses, APIs, and marketing technology integrations, along with a solid understanding of customer identity resolution, data schemas, event frameworks, and audience management principles.You should have experience working with SQL, JSON, APIs, webhooks, and broader marketing technology ecosystems, and should have established governance frameworks, scalable execution models, and operational processes that drive efficiency and consistency.You should preferably hold a Braze certification and have experience with CDP technologies such as Adobe Experience Platform, Segment, mParticle, or Tealium, as well as familiarity with cloud data environments including Snowflake, Databricks, or Azure and customer journey analytics platforms.You should think like a solution architect, thrive at the intersection of marketing, technology, operations, and customer experience, and excel at translating complex business requirements into scalable technical solutions.You should be a trusted advisor who proactively drives process optimization, automation, and continuous improvement while effectively influencing cross-functional stakeholders and balancing strategic thinking with hands-on execution when needed.

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits And Perks

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We’re proud to be Great Place to Work® Certified in 10 countries, a reflection of the supportive, empowering environment we’ve built where people feel seen, valued, and energized to reach their full potential and thrive.

We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Bonus ProgramPension and Retirement PlansMedical, Dental, and Vision CoveragePaid Time OffPaid Parental LeaveSupport for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Job Applicant Privacy Notice

Please click here to view and download the Job Applicant Privacy Notice, which applies to all McAfee job applicants who are residents of the state of California.