Automation & Tools Integration Engineer

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Description:

At HPE, this role supports engineering productivity by providing coordination, access management and operational support for engineering IT tools and platforms (e.g., Jira, Confluence, GitHub, Jenkins, CI/CD systems, and access management platforms). The Engineering Tools Support Coordinator manages end-to-end request workflows, drives process adherence, and partners with engineers, tool owners, and stakeholders to improve service quality, efficiency, and automation adoption. This role contributes to operational excellence, process standardization, and scalable support models across engineering tools. Leveling may vary based on experience (IC1–IC3).

Key Responsibilities

Responsible for supporting and managing core engineering platforms, including but not limited to:

Issue & Knowledge Management: Jira, ConfluenceSource Control & Collaboration: GitHub (repositories, teams, permissions)CI/CD & Build Systems: Jenkins (pipelines, jobs, access)Communication & Collaboration: Slack (workspace administration, channels, user access, and Slack app approvals/governance)Additional enterprise tools and integrations supporting engineering productivity, automation, and collaboration

Request & Ticket Operations

Own end-to-end request execution, ensuring completeness, accuracy, and adherence to defined intake criteriaManage full ticket lifecycle (triage, prioritization, routing, tracking, and closure) to meet SLA commitmentsProactively identify, escalate, and resolve blockers by coordinating across cross-functional teamsMaintain audit-ready documentation with high standards for data quality and traceability

Stakeholder Management & Communication

Serve as the primary interface for engineering tools support, providing responsive and reliable engagementDeliver clear, structured communications on status, risks, dependencies, and timelinesActively manage stakeholder expectations and ensure timely follow-through on commitmentsBuild strong cross-team partnerships to enable efficient issue resolution and service deliveryProcess Execution & Continuous ImprovementExecute standardized support processes with consistency, discipline, and attention to detailIdentify operational gaps and inefficiencies, contributing to process optimization initiativesMaintain and evolve process documentation to reflect system, policy, and organizational changesDrive adoption of best practices to improve service quality and operational consistency

Automation & Systems Integration

Contribute to automation of manual and repetitive workflows using scripting and workflow platformsSupport system integrations leveraging REST APIs and structured data formats (e.g., JSON)Improve operational scalability and efficiency through automation-driven solutionsPartner with Corp IT administration team and engineering teams on automation and integration efforts

Access Management & Governance

Manage user access lifecycle, including provisioning, modification, and deprovisioning activitiesSupport periodic access reviews to ensure compliance with security and governance standardsPerform data cleanup and maintain system integrity across access control platformsEnsure adherence to audit, compliance, and organizational governance requirements

Education And Experience Required

Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field.3+ years of experience in engineering tools support, service desk, or operations roles.Ability to manage ticket workflows and stakeholder communication with increasing independence.Experience with tools such as Jira, Confluence, GitHub, or similar platforms.Familiarity with automation tools and API integrations workflow(REST/JSON).Strong analytical, organizational, and communication skills.

Knowledge And Skills

Software development and scriptingAPI-based integrationsCollaboration and communication skillsOwnership and accountabilityProcess improvement mindsetAbility to scale with role complexity and responsibility

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Engineering

Job Level

TCP_01

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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