Associate Technical Support Engineer (Only BCA/B.Sc. graduates)

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Senior Manager, Technical Support

What You Will Be Doing

Associate Technical Support Engineers will provide technical and network problem resolution to end-users by diagnosing issues and engineering solutions for specific and general use cases. Solutions include, but are not limited to adjusting network configurations, verifying and applying proper software configurations, working with field technicians to troubleshoot and correct physical installation issues, and compiling, pulling, and parsing various station and network logs, and as needed, working with the product and engineering teams on major customer issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

What You Will Bring to ChargePoint

Tenacious commitment to customer focused supportComfort with making complex decisions and excited by "thinking outside the box"The ability to read and understand site drawings, field repair guides and product specificationsMust have exceptional troubleshooting and advanced analytical thinking skills for complex issue resolution between hardware/software componentsAbility to accurately convey complex concepts in easily digestible communications both verbally and in writingProven experience in driving initiatives, cross-functional collaborations, and holding others accountable to expectationsCreate test plans, test cases, and other documents based on software expectations and specificationsAccount management skills including investigating and understanding current and historical issues for specific accountsMaintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or culturesAbility to work effectively and complete tasks/projects with minimal supervisionOpen communicator, ability to give and receive actionable feedbackProactively identify areas of product improvement including design enhancements, failure analysis, and quality controlFocuses and guides self in accomplishing work objectivesDeals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflictActively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivationSets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Requirements

Strong communication, interpersonal, motivational, and organizational skillsNetworking fundamentals (TCP/IP, M2M communications, etc.)Cloud based management platform and application supportDocumentation and creating knowledge articlesCapture serviceability and supportability requirements to improve support deliver to customersGood understanding of computer systems, mobile devices and other tech productsAbility to work with hardware and software engineering on problem resolutionCRM tools such as SalesforceAbility to provide step-by-step technical help, both written and verbalJira or other bug management toolsAdditional certification in Microsoft, Linux, networking or similar technologies is a plus

Must Have

Fresher or minimum 1 year of experience as a Technical Support Engineer, providing phone support for complex hardware or software solutionsWorking experience, certifications, or bachelor’s degree (BCA/B.Sc -2025/2026)Excellent English communication is must

Location

Bangalore, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.

If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at accommodations@chargepoint.com.

ChargePoint is an equal opportunity employer.

Applicants only - Recruiting agencies do not contact.