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Associate - Service Quality - Seller Support at Myntra — Bengaluru

Experience3–4 yrs
SalaryNot disclosed
Work modeonsite
Levelmid
Posted16 Sept 2026

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About Myntra

Myntra is hiring in Bengaluru in ecommerce retail. This role looks for around 3+ years of experience.

Skills

seller support
SQL
Quality
Training and facilitation
English
Hindi
Microsoft Excel
Microsoft PowerPoint
process flowcharting
SOP management
training needs analysis
root cause analysis
floor coaching

The role

A technical trainer at a fashion e-commerce platform develops seller support curricula, delivers training programs, and improves service quality through training needs analysis, root cause analysis, and floor coaching. The role also uses Microsoft Excel and process flowcharting to track operational performance and maintain training materials.

Full job description

About The Company

Who are we?

Myntra is India’s leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we’ve always believed in disrupting the ordinary.

We thrive on a shared passion for fashion, a drive to innovate to lead, and an environment that empowers each one of us to pave our own way. We’re bold in our thinking, agile in our execution, and collaborative in spirit.

Here, we create MAGIC by inspiring vibrant and joyous self-expression and expanding fashion possibilities for India, while staying true to what we believe in.

We believe in taking bold bets and changing the fashion landscape of India. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us.

From our humble beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take part in this journey with us.

Working at Myntra is challenging but fun - we are a young and dynamic team, firm believers in meritocracy, believe in equal opportunity, encourage intellectual curiosity and empower our teams with the right tools, space, and opportunities.

Core Focus Areas

Curriculum & Material Development: Designing, mapping, and maintaining SOPs, flowcharts, training manuals, and instructional modules for both external sellers and internal support staff.Delivery & Enablement: Facilitating New Hire Training (NHT), cross-functional workshops, and refresher programs to drive ease of doing business and operational compliance.Performance & Analytics: Tracking key training metrics including Throughput, First Pass Percentage (FAP), CSAT, Call Quality, and Product Test scores, while using Training Needs Identification (TNI) to close performance gaps.Stakeholder Management: Partnering with Operations, Quality, and Client teams to align training deliverables with operational risks and business goals.

Role Requirements Snapshot

CategoryKey RequirementsEducationBachelor’s degree in any stream.ExperienceMinimum 3 years of experience as a trainer in a reputed organization (Customer/Seller Service, across voice and non-voice channels).CertificationsTraining and facilitation certification required.LanguagesFluent written/verbal English and spoken Hindi.Technical SkillsAdvanced MS Office (Excel, PowerPoint), process flowcharting, SOP management.Core CompetenciesTNI analysis, root cause analysis, floor coaching, multi-shift flexibility, independent execution.

Required Skills

seller support, SQL, Quality

Required Education