Associate Customer Success Manager, Programs

About the Role

We're hiring an Associate Customer Success Manager, Programs who lives for action - someone who loves talking to clients, thrives on program management, and can juggle multiple assessment campaigns and hackathons with ease. This role sits at the intersection of client success and program execution, owning campaigns end-to-end from kickoff to closure and working closely with Sales, Marketing, Engineering, Content and Support to deliver impact. If you enjoy bringing structure to chaos and collaborating across teams, this one's for you.

Roles & ResponsibilitiesPlan and run campaigns end-to-end from kickoff through go-live, content delivery, and wrap-upRun quality checks on campaign materials before every go-live, catching issues before they reach the clientHelp clients get comfortable with new platform features and tools ahead of each campaign launchWork closely with Sales, Marketing, Engineering, Content and Support teams to keep every campaign on track and on timeOwn project timelines, track performance, and flag risks early before they turn into client issuesFlag underperforming campaigns early, with a clear reason and a plan to fix itRespond to internal support requests within agreed turnaround times and help resolve client or candidate issues quicklyKeep client agreements and scope changes clearly documented and signed off at every stageBuild strong, ongoing client relationships through regular check-ins and gather feedback after every campaignSend and follow up on post-campaign feedback surveys to track client satisfaction and improve future campaignsKeep Sales, Marketing, and Leadership updated on campaign status through regular reportingTrack campaign participation and volume metrics, and contribute to repeat business through a strong client experienceSpot process gaps and build simple, scalable fixes that make future campaigns run smootherHandle day-to-day operational and content needs - PPTs, trackers, reporting dashboards, emailers, telecalling support, and similar ad hoc requirements

Must-Have SkillsStrong project management skills with the ability to juggle multiple campaigns at onceExcellent communication and stakeholder management - outgoing, proactive, and comfortable owning the client relationshipA structured thinker with a bias for action, comfortable bringing order to fast-moving programsComfortable working across time zones for international campaignsWilling to represent the company at onsite client events and co-host them, creating a great experience for participantsComfortable working with spreadsheets/trackers (Excel/Google Sheets) for status tracking and reportingStrong documentation habit - able to maintain clear records of client agreements, approvals, and scope changesBasic proficiency with presentation tools (PPT/Google Slides) for client-facing decksAbility to prioritize and stay composed across multiple simultaneous deadlinesComfortable using a CRM or ticketing tool to log client interactions and support requests

Good-to-Have SkillsExperience with assessment, hiring, or hackathon platformsFamiliarity with client-facing UI/platform tools and driving adoptionExperience in ed-tech, hiring, or campus recruitment ecosystemsFamiliarity with emailer/email-marketing tools (Mailchimp, HubSpot, etc.)Basic data analysis skills for reporting on campaign metricsUnderstanding of workflows of logistics for onsite or virtual eventsKnowledge of collaboration tools like Slack or Jira for cross-team coordination

What You'll OwnEnd-to-end execution of assigned campaigns from client agreement through wrap-upClient relationships across your portfolio, including regular check-ins and feedbackStatus reporting to Sales, Marketing, and Leadership on every active campaignProcess improvements that make future campaigns run smoother

Who You AreA structured thinker who enjoys bringing order to fast-moving, high-volume workSomeone who thrives on direct client interaction and program ownershipProactive and outgoing, comfortable managing multiple stakeholders at onceDetail-oriented with a strong focus on timelines, quality, and client experience