Associate Auto Claim Adjuster

This role is responsible for determining covered failures by reviewing vehicle service agreements, determining the need for inspection, interpreting policy coverage, and researching all facts, for multiple product lines; including but not limited to automobiles, recreational vehicles, and power sports. This position requires direct interaction with customers and repair facilities with occasional contact directly with the client.

Why You Should Consider This Role

You love helping and connecting with peopleYou’re a problem solver who likes to think on their feet and enjoy challengesYou thrive in a fast-paced and changing environmentYou enjoy being on the phone and are passionate about customer service

What You Will Like

The variety of work - every day and every customer’s situation is uniqueBeing a part of a high performing, collaborative and supportive teamThe opportunity to demonstrate your exceptional problem-solving abilitiesMedical benefits begin on your first dayCompetitive compensation and paid time offCareer advancement opportunities

The Details

Provide claim adjudication and problem resolution in the VPS Contact Center

Responds to and resolves issues encountered by clients and customers in a timely and positive manner. This involves mostly inbound calls, but may also include outbound calls, email, fax, and chatEnsures that all customer/client requests are responded to in a timely manner, and meaningful solutions are proposed and implementedAdheres to standards for effective job performance and developmentGains and maintains in-depth understanding of VPS products, clients, systems, and applicationsEnsures compliance with ISO, SOX, PCI and other applicable internal and external audits and/or contractual obligationsAdjust and document all claims within departmental standards and in accordance to applicable laws and policy provisions to ensure compliance with all Department of Insurance RegulationsProcess claims with accuracy to confirm coverage by reviewing all available tools including contract and web-based applications to resolve complex issues and refer any issues as necessary to senior level adjusters or supervisorAdjudicate claims with accuracy, by working directly with the repair facility, inspection and parts vendors and multiple other resources to ensure proper claims adjudication within departmental standardsDocument reasons for denial or authorization of claim in accordance with policy conditions and quoting policy language to the correct parties in a timely manner within authority level and seek approval when above authority If bilingual, the ability to speak, read and write the Spanish language fluently

Process improvements and personal development

Partakes in, and adheres to, training programs and quality assessment standards for effectiveness in supporting departmental goals and objectivesActively participates in the development of personal performance management plans.

What You Should Know About Us

At Assurant, our core values - integrity, change, urgency, and excellence - guide us as we work together to support our commitments to our clients, their customers and to each other. In collaboration with leading retailers, wireless carriers, utilities, and financial institutions worldwide, we underwrite, market, and administer extended service or service contract programs for consumers and small businesses.

Assurant helps people protect what matters most to themWe have been around for a while with our roots tracing back to 1892We are a Fortune 500 company employing approximately 15,000 people in 21 countriesWe provide specialty protection products and related services to safeguard against risks

The Ideal Candidate

High school diploma or GED2 years of customer service and automotive experience (ex. technician; service writer; parts specialist etc.)2 years of computer experience using multiple windows and applicationsAbility to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team settingAbility to process time-sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on this data, and to effectively communicate the related required actions to a broad audienceAbility to work collaboratively with others to generate ideas or resolve problemsExcellent written and verbal skills to communicate with team members, management, customers, counselors, and other employees of the organization

Other Requirements

Ability to work with frequent interruptions and under deadlinesAbility to present a professional imageAbility to establish courses of action to ensure efficient completion of workAbility to think creatively and make decisions based on incomplete informationProficiency of computer navigation and Microsoft Office 2003 or later versions & Microsoft Windows XP or later versions

If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.