Assistant Manager Digitalization & process improvements

Company Description ITC Limited is one of India’s leading private sector companies, with a diversified presence across FMCG, Packaging, Paperboards & Specialty Papers, and Agri-Business. The organization combines strong financial performance with a long-term commitment to responsible growth and sustainability. ITC is recognized globally as the only company of its size and diversity that is carbon positive, water positive, and solid waste recycling positive. Its inclusive business models and value chains support sustainable livelihoods for nearly 9 million people, many from rural and economically disadvantaged communities. Prospective team members can expect to join a large, impact-driven enterprise focused on innovation, efficiency, and sustainable development.

Role Description The Assistant Manager Digitalization & Process Improvements will drive initiatives to streamline and optimize business processes across functions at ITC’s Bengaluru location. This full-time, on-site role involves analyzing existing workflows, identifying automation opportunities, and implementing digital tools and process enhancements to improve efficiency, quality, and compliance. The role includes collaborating with cross-functional teams to map processes, define requirements, and support change management for new systems and ways of working. The Assistant Manager will monitor performance metrics, prepare reports and dashboards, and recommend continuous improvements based on data-driven insights. The position also requires coordinating with technology partners, documenting standards, and ensuring that new digital practices align with ITC’s operational excellence and sustainability goals.

Qualifications

Strong foundation in Business Process and Business Process Improvement, with the ability to map, analyze, and redesign workflows.Demonstrated expertise in Process Improvement and Operational Excellence, including use of structured methodologies and best practices.Advanced Analytical Skills, with proficiency in interpreting data, identifying trends, and recommending actionable solutions.Experience with digitalization initiatives, process automation tools, and performance monitoring systems.Bachelor’s degree in Mechanical/Automation control, Operations Management or a related field; or relevant certification (e.g., Lean, Six Sigma) is an advantage.Ability to work collaboratively with cross-functional teams, manage stakeholders, and support change management in a complex organization.Strong communication and documentation skills, with attention to detail and a focus on practical implementation.Prior experience in manufacturing, FMCG, or large-scale operations is beneficial.