Assistant Manager - Customer Interaction Suite

Tata Communications · Bengaluru

  • Experience1–2 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Posted22 Sept 2026
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About Tata Communications

Tata Communications is hiring in Bengaluru in telecom. This role looks for around 1+ years of experience.

Skills

  • Asterisk
  • FreeSWITCH
  • Kamailio
  • SIP
  • VoIP
  • Wireshark
  • AWS Cloud Services
  • Amazon EC2
  • Amazon EKS
  • Amazon S3
  • Elastic Load Balancing
  • Docker
  • Docker Compose
  • Kubernetes
  • Helm
  • ConfigMaps
  • Auto Scaling
  • Ingress
  • Jenkins
  • Ansible
  • Argo CD
  • GitHub
  • CI/CD
  • Jira
  • Linux
  • Windows Administration
  • Shell Scripting
  • Python
  • DNS
  • Web Application Firewall
  • Security Groups
  • Network Access Control Lists
  • HTTP/TCP Proxy
  • SSL/TLS
  • Vulnerability Assessment and Penetration Testing
  • Agile
  • Software Development Life Cycle

The role

An infrastructure engineer at a telecom connectivity company supports VoIP technologies, AWS Cloud Services, and Kubernetes for reliable communication platforms, while automating deployments with Jenkins and Ansible. The role also applies Linux administration and network security practices to troubleshoot cloud infrastructure and platform operations.

Full job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Purpose Of The Role

The Engineer will be responsible for supporting, monitoring, troubleshooting, and maintaining infrastructure, VoIP platforms, containerized applications, and DevOps environments. This role requires working closely with cross-functional teams to ensure the reliability, scalability, security, and performance of communication platforms and cloud-based services. The individual will contribute to infrastructure automation, CI/CD processes, system administration, and operational excellence while continuously enhancing platform stability and performance.

Key Responsibilities

VoIP & Unified Communications Support

Support and troubleshoot VoIP/SIP-based communication platforms.Manage and maintain VoIP components including Asterisk, FreeSWITCH, and Kamailio.Analyze call flow, SIP signaling, and media issues using Wireshark and related monitoring tools.Investigate and resolve customer-reported voice quality, routing, and connectivity issues.Monitor platform health and ensure high availability of communication services.

Cloud Infrastructure Management

Support AWS cloud infrastructure and associated networking services.Work with AWS services including: EC2EKSS3Elastic Load Balancer (ELB)Assist in provisioning, monitoring, troubleshooting, and optimizing cloud resources.Support cloud networking, DNS, security groups, NACLs, and WAF configurations.

Containerization & Kubernetes

Deploy and manage containerized applications using Docker and Docker Compose.Support Kubernetes environments including: Containers and PodsNamespacesServicesVolumesIngressNode GroupsAuto ScalingHelm ChartsConfigMapsAssist in cluster monitoring, troubleshooting, and performance optimization.

DevOps & Automation

Support CI/CD pipeline implementation and maintenance.Work with tools such as: JenkinsGitHubArgo CDAnsibleManage source code repositories, branching strategies, tagging, releases, and version control practices.Develop and maintain automation scripts using Shell and Python.Participate in deployment planning and production releases.

Systems Administration

Manage and troubleshoot Linux (CentOS/RedHat) and Windows environments.Execute administration and troubleshooting activities using Linux and Windows CLI commands.Monitor system performance, logs, and resource utilization.Maintain system configurations and perform routine maintenance activities.

Networking & Security

Support networking components including HTTP/TCP proxy servers.Understand and troubleshoot LAN/WAN, routing, DNS, and connectivity issues.Assist in implementing security best practices related to: SSL/TLSSecurity GroupsNetwork Access ControlsVulnerability Assessments and Penetration Testing (VAPT)Ensure compliance with security and operational standards.

Process & Collaboration

Participate in Agile ceremonies and SDLC activities.Collaborate with engineering, product, operations, and support teams.Document troubleshooting procedures, deployment processes, and operational runbooks.Contribute to continuous improvement initiatives and automation opportunities.

Required Technical Skills

VoIP Technologies

AsteriskFreeSWITCHKamailioSIP / VoIPWireshark

Cloud Technologies

AWS Cloud Services: EC2EKSS3

Container & Orchestration

DockerDocker ComposeKubernetesHelm ChartsConfigMapsAuto ScalingIngress

DevOps Tools

JenkinsAnsibleArgo CDGitHubCI/CD IntegrationsJira

Operating Systems & Scripting

Linux (CentOS/RedHat)Windows AdministrationShell ScriptingPython

Networking & Security

Networking FundamentalsDNSWAFSecurity GroupsNACLHTTP/TCP ProxySSL/TLSVAPT Concepts

Qualifications

Bachelor s degree in computer science, Information Technology, Electronics & Communication, or related field.1-2 years of experience in Cloud Infrastructure, DevOps, VoIP, Platform Support, or related domains.Exposure to AWS cloud platforms, Kubernetes, Linux administration, and VoIP technologies.Relevant AWS, Kubernetes, Linux, or DevOps certifications will be an added advantage.

Required Soft Skills

Excellent verbal and written communication skills.Strong analytical and problem-solving abilities.Ability to prioritize tasks and manage multiple assignments effectively.Strong ownership mindset with a proactive approach to issue resolution.Ability to work effectively with cross-functional and geographically distributed teams.Demonstrated capability to handle ambiguity and drive outcomes in dynamic environments.Continuous learning attitude and passion for innovation.