Assistant Manager - Customer Interaction Suite - Customer Interaction Suite

Tata Communications · Bengaluru

  • SalaryNot disclosed
  • Work modeunknown
  • Levelmanager
  • Posted15 Sept 2026
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About Tata Communications

Tata Communications is hiring in Bengaluru in telecom.

Skills

  • Agile
  • Scrum
  • Sprint Metrics
  • Stakeholder Management
  • Capacity Planning

The role

A Scrum Master works in a connectivity and communications services company. They govern Agile delivery across product teams, facilitate Scrum ceremonies, resolve impediments, and use delivery metrics to guide sprint planning and stakeholder reporting. Their defining skills are Scrum, Agile, and sprint metrics, supported by stakeholder management, capacity planning, and project reporting.

Full job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

The Scrum master plays a vital role in managing the Agile Scrum ceremonies, required stakeholder meetings and also resolving impediments to progress sprint deliveries.As PMO team are implementing Agile delivery across the various products, we would need a strong Scrum Master. TCL senior stakeholders would like to have the same consistent implementation of Agile delivery and like to see teams driven by metrics thereby helping to build high performance teams.Key Responsibilities:Implement and govern the best practices on Agile delivery across the teamsKeep all stakeholders well informed on project progressShare metrics on team delivery efficiency and provide comprehensive reports for each sprint (like Velocity, Churn, Automation, Defects etc)Ensure high collaboration and resolve impediments. Escalate to stakeholders for high priority issues impacting the planned deliverables.Manage the scrum ceremonies effectivelyManage team capacity planning for each sprint