Area Manager - Debt Management Services - Mortgages
Bajaj Finserv · Bengaluru
- Experience3–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted9 Sept 2026
About Bajaj Finserv
Bajaj Finserv is hiring in Bengaluru in financial services. This role looks for around 3+ years of experience.
Skills
- collections operations
- portfolio management
- vendor management
- team management
- data analysis
- compliance
- contract negotiation
The role
A collections area manager at a financial services company plans portfolio allocation, manages vendors, and drives mortgage debt recovery through collections operations and vendor management while overseeing team management.
Full job description
Location Name: Bengaluru - Residency Road
Job Purpose
Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines and complying with regulators norms
Duties And Responsibilities
Allocation Planning: Planning allocation of portfolios to RO’s and Agencies Based on: Performance: Previous months track record Data Analysis and Insights Geographical dimensions Capacity Location Vendor Management: Activities including researching and sourcing vendors, obtaining quotes, analyzing capabilities, turnaround times, negotiating contracts and managing relationships. Role would include: Capacity Check based on portfolio trends Availability checks: Checking if the agencies cater to the particular location Performance checks: based on data collected on agencies past performance and their record history Check’s on Off Role Processes: Vendor Bill tracking and confirmation Performing adequate compliance checks based on company policies and legal requirements System allocation and admin services facilitation by connecting with the requisite teams People / Team Management
i) New Joinee Inductions
Penapp Code generations Products information to be shared Vendor introductions to be made Information on Performance pay metrices and the policies regarding the same Teams past performance information to be shared to set a base
ii) Performance Management: Sets milestone targets for the team; Analyses performance along with team to generate insights and plan actions accordingly - ensures improved performance
Performance: DRR of Area/Location Track vendor wise performance and provide due support Visit critical cases on field
Key Decisions / Dimensions
Management of high value cases Agency assessment and influencing for support in achieving targets
Major Challenges
Portfolio Management – closing cases at Bucket X Managing difficult locations with scarcity of relevant talent Need to involve dealers to achieve collection target achievement
Required Qualifications And Experience
Qualifications Graduate in any discipline Work Experience Post qualification – 3 to 5 years Vendor management – complete cycle Team management