Applications/Systems Engineer - Post-Sales

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

Job Description

Role Customer Success Specialist – Pathology& Sequencing Lab

Function Pathology Lab

Reporting Regional Manager – Pathology Lab

Organization Roche Diagnostics India& Neighboring Markets

Location Bangalore

The Opportunity

TheCustomer Success Specialist – Pathology & Sequencing Lab is a field-based position - responsible for providing pre-sales support, application support and training/education to new and existing sequencing and pathology customers. The primary role of this position is to collaborate with sales, support teams, and serve as the scientific/technical expert to help drive sales and provide support for customers. While some work may be performed remotely, this position requires approximately 50-60% travel (including overnight travel) to customer sites across India.

Key Roles& Responsibilities

Provide scientific support and workflow optimization across pre- and post-sales, using broad operational knowledge of diverse brand sequencers to benchmark performance, optimize run parameters, and troubleshoot platform-specific chemistry or hardware challenges

Take ownership and drive improvement of technical support for pre- and post-sales including troubleshooting and simple data analysis on Roche products for affiliates and customers.

Gather and deliver strategic and competitive feedback, communicating use cases to Global and Regional stakeholders.

Coordinate and/or perform application training and demonstrations.

Report on activities in the field on a regular basis to upper management

Who You Are

Experience in sequencing laboratory discipline is required including sample preparation, workflow and target capture.

Experience in teamwork and project management in matrix organization.

A great team player with willingness for travel up to 60% of the time.

Familiarity with the technological trends and their relevance to the healthcare industry

Qualification and Experience:

Ph.D. or equivalent experience preferred; bachelor’s or master’s Degree with at least 5 years lab experience in molecular biology, biotechnology or appropriate biological or biomedical science field.

At least 5 years of practical application experience in providing applications trainings and support in experimental design, troubleshooting, NGS wet lab experience (library prep, PCR and target enrichment) and troubleshooting a wide variety of commercial sequencing instruments (e.g., Roche, Illumina, Thermo Fisher/Ion Torrent, PacBio, MGI).

Familiar with bioinformatics software, methodologies and NGS application in oncology.

Solid commercial acumen which can be demonstrated by previous success in bringing the benefits of sales, marketing or operational experience to solve business issues or capitalize on market opportunities.

Clear vision of and commitment to providing outstanding customer service.

Excellent organization, analytical and systematic troubleshooting skills.

Ability to work independently and as part of a team towards corporate goals.

Excellent written and verbal communication skills.

Outstanding presentation and training skills.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.