Application Support Engineer

Job Summary

We are looking for a skilled and motivated Application Support Engineer to join our team, specializing in CPQ (Configure, Price, Quote) and Custom Applications Support. You will serve as the second line of defense for complex technical issues, working closely with L1 support, development teams, and business stakeholders to ensure seamless application performance and user satisfaction.

Job Requirements

Triage & resolve escalated L1 tickets related to CPQ platforms and custom applications within defined SLAsDiagnose and troubleshoot issues by analyzing logs, error traces, and system behavior to identify root causesPerform data fixes, configuration changes, and workarounds to restore service quicklyOwn incident management end-to-end — from escalation to resolution — including RCA documentation for P1/P2 incidentsManage CPQ configurations including product/pricing rules, approval workflows, and quote templatesCollaborate with L3/Dev teams to drive permanent fixes for recurring issues and support patch/hotfix deploymentsMaintain documentation including SOPs, runbooks, knowledge base articles, and change logsSupport user administration, role management, and permission sets across CPQ and custom appsCommunicate proactively with stakeholders on issue status, impact, and resolution timelinesSupport CI/CD pipeline operations by monitoring build and deployment workflows, identifying failures, and coordinating fixes with the development teamAssist in application deployments across environments (Dev, QA, UAT, Production) ensuring smooth releases with minimal downtimeMonitor infrastructure and application health using tools like Splunk and trigger alerts for anomaliesManage and troubleshoot containerized workloads using Docker/Kubernetes and escalate environment-level issues to the DevOps/Infra teamParticipate in change management by reviewing deployment plans, validating post-deployment sanity checks, and supporting rollback procedures when neededManage CPQ configurations including product/pricing rules, approval workflows, and quote templatesCollaborate with L3/Dev teams to drive permanent fixes for recurring issues and support patch/hotfix deploymentsMaintain documentation including SOPs, runbooks, knowledge base articles, and change logsSupport user administration, role management, and permission sets across CPQ and custom appsCommunicate proactively with stakeholders on issue status, impact, and resolution timelines

Education

IC - Typically requires a minimum of 5 years of related experience in application support.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.