Application Support Engineer

Job Title: Application Support Engineer

Location: Bangalore

Company: Bridgestone

Job Type: Full-Time

Time Zone: IST

Summary of the Role As a Application Support Engineer, you are accountable for ensuring 24/7 application uptime in the production environment. You manage and resolve ServiceNow tickets related to the application, and proactively safeguard the production environment against potential security threats. Your responsibilities span both the technical and infrastructure aspects of application support, ensuring reliability, performance, and compliance at all times.

Key Responsibilities

Must Have Skills

Who is well experienced in Production Application Support role in maintaining Microservice based Applications in AWS Cloud

Application monitoring using Dynatrace – Dashboards, Logs, Alerts, Log Filtering

Well versed with Kubernetes preferably EKS

Good understanding of Microservices and Java Spring boot – Check code, Identify issues from the logs, Create quick fixes, Testing

Monitor and troubleshoot complex application issues, ensuring high availability of our production environments.

Excellent understanding of AWS Services – EC2, AWS Networking, Security groups, Load balancers, Route53, EKS, S3, EBS, SQS, SNS, API Gateway

Excellent understanding of DevOps – Pipelines, Pipeline stages, Pipeline Troubleshooting, Production moves.

Manage back-ups and recovery via a back-up tool or scripts so that back-ups are taken on a regular schedule and stored in a Cloud Storage service with appropriate tools

High level understanding of authentication and authorization process.

AWS Certificate management

Apply patch updates to the servers.

Excellent communication skills

Excellent Understanding of Terraform scripting, Shell Scripts, Kubernetis manifests

Willingness to learn and extending the help to other teams

Desired to Have Skills

Mule soft or any other ESB basic knowledge

AWS DynamoDB, PostgreSQL

AWS MSK

AWS Cognito Basic knowledge

Develop and maintain infrastructure as code (IaC) utilizing tools like Terraform or CloudFormation.

Maintain and enhance container orchestration systems, primarily using Kubernetes or Docker Swarm.

Stay up to date with emerging DevOps trends, tools, and technologies for continuous improvement.

Required Qualifications Must-Have

2-4 years of experience in Application Development and Support .

Proficiency in scripting languages such as Terraform, Python, Bash or PowerShell.

Experience with CI/CD tools like Azure DevOps, GitLab CI or Travis CI.

Comprehensive knowledge of cloud platforms (AWS) and their services.

In-depth understanding of containerization technologies (Docker, Kubernetes).

Strong expertise in monitoring tools (Dynatrace or Prometheus, Grafana, ELK Stack).

Excellent communication and collaboration skills.

Should be open to work in shifts.

Nice-to-Have

Experience with Configuration Management tools (Ansible, Puppet, Chef).

Cloud Experiences – Azure, Google Cloud.

Knowledge of Agile and Scrum methodologies.

Experience in enterprise-level application environments.

Relevant certifications such as AWS Certified DevOps Engineer or Kubernetes Certification.

Compensation And Benefits

Competitive salary and performance-based bonus.

Hybrid work mode (3 days in office, 2 days remote).

Work from home for night shifts.

Health and wellness programs including comprehensive medical and dental insurance.

Retirement savings plan with company match.

Generous paid leave including vacation, sick leave, and holidays.

Opportunities for professional development and training.

Access to cutting-edge technology and tools.

Additional Information

Be part of a dynamic team that drives innovation in one of the largest tire manufacturers globally.

Contribute to a collaborative culture that values creativity, inclusion, and continuous improvement.

Exciting career growth opportunities within a global company with a commitment to excellence.