Analyst L6
Diageo · Bengaluru
- Experience3–4 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted30 Sept 2026
About Diageo
Diageo is hiring in Bengaluru in consumer goods. This role looks for around 3+ years of experience.
Skills
- EDI
- Microsoft Office
- customer service
- Fluent English
- operational controls
The role
An order-to-cash operations analyst at a consumer goods company manages customer orders through EDI, resolves service issues, and improves order accuracy and customer satisfaction. Fluent English and Microsoft Office support customer service, stakeholder coordination, and operational controls.
Full job description
Order management, including EDI ordering (Idoc corrections, issue resolution for EDI related problems)Handling all incoming customer queries and requestsContinuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environmentBeing responsible for proper communication between Diageo and customersMaximising customer satisfaction level and order entry accuracyFlexible to work in shifts.Able to handle work pressure in peak seasons.Excellent interpersonal and communication skills with stakeholdersDeliver on promisesAccuracy and attention to detailsLooking for and responding to feedbackGood knowledge of customers and market specificsGenerating ideas for issue resolution and service improvementPositive ‘can do’ attitudeTaking ownership for resolution, escalates where necessaryAbility to build great relationships with customersUnderstand and comply with controls in own areaGood team player
Essential
Fluent English
Strong interpersonal and communication skills
Strong MS Office knowledge
Very strong customer service attitude
Bcom, BBM, MBA