AI Operations Engineer

Meet the Team

Join Cisco’s Commerce Operations Engineering Center (COEC) as an AI Engineer, where you will be part of a dynamic team driving innovation through AI-powered automation. Collaborate with multi-functional AI, engineering, and operations teams to transform sophisticated operational challenges into reliable, scalable AI solutions that advance Cisco’s AI-first future.

Your Impact

As an AI Engineer in COEC, you will design, build, and operate production-ready AI agents that power Cisco’s Commerce Operations. You will translate complex operational needs into automated workflows by orchestrating LLM reasoning, tool/function calling, retrieval, enterprise integrations, and agent-to-agent communication. You will be responsible for the full lifecycle of AI agent delivery—from solution design, guardrails, and system integration to evaluation, deployment, monitoring, and continuous improvement. Your work will help eliminate manual tasks, improve speed and accuracy, and drive operational excellence.

What You’ll Do

Design and build AI agents that automate manual and repetitive Commerce Operations tasks.Implement agent orchestration using frameworks such as LangGraph, LangChain, AutoGen, CrewAI, or equivalent.Build agent-to-agent integrations using emerging standards such as A2A and MCP to enable reliable coordination and delegation.Design secure API integrations with commerce platforms and enterprise data sources using REST, GraphQL, webhooks, event-driven services, authentication, rate limiting, and error handling.Build and optimize retrieval-augmented generation (RAG) pipelines using documents, structured data, and knowledge repositories.Implement guardrails, human approval gates, LLM routing, and failover mechanisms to ensure reliability, safety, and cost control.Apply prompt and context engineering to ensure AI agents deliver accurate, safe, and consistent outcomes.Build evaluation and observability capabilities, including offline test sets, online monitoring, tracing, audit logging, and quality regression detection.Own deployment and production operations, including CI/CD, progressive rollout, rollback, monitoring, model/version control, and cost tracking.Supervise AI solution performance and report business impact through critical metrics such as efficiency gains, cycle-time reduction, incident reduction, and operational accuracy.Continuously improve AI workflows, tools, and methodologies to increase reliability, scalability, and business value.Partner with Commerce Operations, application development, infrastructure, and business teams to integrate AI solutions into existing systems and workflows.

Minimum Qualifications

7+ years of experience in software engineering or a related field within an enterprise environment.Shown experience building and deploying LLM-powered or agentic AI applications in production.Strong Python skills and tactical experience with LLM/agent frameworks such as LangChain, LangGraph, AutoGen, CrewAI, OpenAI SDK, Anthropic SDK, or equivalents.Practical expertise in retrieval-augmented generation (RAG), prompt engineering, tool/function calling, agent orchestration, and multi-agent communication or workflow orchestration.Experience with API and system integrations, including REST, GraphQL, event-driven services, authentication, and enterprise data sources.Demonstrated ability to lead technical delivery and collaborate effectively with multi-functional business and engineering teams.

Preferred Qualifications

Experience with agent interoperability standards and protocols, including A2A, Model Context Protocol (MCP), and OpenAPI-based tool integration.Skilled in designing enterprise-grade multi-agent systems, human-in-the-loop workflows, and implementing agent guardrails.Validated experience with agent evaluation and observability tools such as eval harnesses, tracing, LangSmith, Langfuse, or equivalent AgentOps/LLMOps platforms.Knowledge of vector databases and sophisticated retrieval methods, including hybrid search, reranking, multimodal retrieval, and knowledge-graph grounding.Familiarity with AI governance and safety practices, including RBAC, audit logging, PII handling, and controls for high-risk automated actions.Experience with cloud platforms (AWS, GCP, Azure) and MLOps/LLMOps practices, including cost-aware LLM routing and FinOps.Understanding of commerce platforms, commerce operations, or supply chain operations.Consistent record of leading end-to-end AI or agentic AI delivery in sophisticated enterprise environments.Advanced degree in AI, Machine Learning, Computer Science, or related field preferred.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Disclaimer

About

To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:

be in direct response to an application you have submitted through the company career sitebegin with screening or an intervieworiginate from a Cisco email address, andbe conducted across email, phone, or WebEx

Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.

If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.