Advanced Solutions Engineer

About Chargebee: Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Lambda.ai, Zapier, Condé Nast, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 1000+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA. Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Sequoia Capital, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.Advanced Solutions Engineer

Role SummaryAdvanced Solutions Engineer acts as the critical bridge between Customer Success and Core Engineering. You are a code-literate investigator responsible for diagnosing complex architectural issues, identifying root causes in the codebase, and ensuring high-severity incidents are resolved. This is a role for a developer who loves the "puzzle" of debugging more than the "construction" of new features.

Key ResponsibilitiesDeep-Dive Debugging: Go beyond log analysis; navigate the Java/J2EE source code to pinpoint logic flaws or integration bottlenecks.Incident Triage: Lead the technical response for High-Priority/Severity incidents, providing real-time updates and technical workarounds.API & Integration Mastery: Troubleshoot third-party ecosystem failures (NetSuite, Salesforce, etc.) by analyzing REST API payloads and authentication flows.Documentation & Tooling: Build internal diagnostic tools or scripts and author "Root Cause Analysis" (RCA) reports to prevent recurring issues.Knowledge Transfer: Mentor front-line support teams and translate complex engineering fixes into digestible knowledge base articles.Operational Readiness: Participate in a 24/7 rotational shift schedule to ensure global platform stability.

Technical RequirementsExperience: 1–3 years in Technical Support, Sustaining Engineering, or Software Development.Core Programming: Proficiency in Java is preferred, but we welcome candidates with strong coding skills in Python, Go who are willing to pivot to a Java environment.Web Stack: Strong grasp of HTML5, CSS, and modern JavaScript frameworks (React, Angular, or Vue).Data & APIs: Expert level in SQL (complex joins/query optimization) and deep familiarity with RESTful APIs and JSON/XML.Observability: Hands-on experience with logging and monitoring tools (e.g., Splunk, ELK Stack, Datadog, New Relic).

Preferred QualificationsThe Dev Edge: 2+ years of professional Software Development experience.SaaS Background: Experience supporting multi-tenant cloud environments.Domain Expertise: Prior experience managing complex integrations with Financial (NetSuite/Xero) or CRM (Salesforce/HubSpot) platforms.

What makes us who we are: - We are Globally Local: With a diverse team across four continents and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

- We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment

- Customer! Customer! Customer!: Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.If you resonate with Chargebee, have a deep intellectual curiosity, and an insatiable urge to learn and build new things, we’re waiting for you! We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace.

Come be a part of the Chargebee tribe!