Advanced Network Technician 4
BT Group · Bengaluru
- Experience3–4 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted17 Sept 2026
About BT Group
BT Group is hiring in Bengaluru in telecom. This role looks for around 3+ years of experience.
Skills
- Voice
- Voice over Internet Protocol
- Monitoring and event triage
- ITIL
- Incident management
- Ticket management
- Escalation management
- Fault diagnosis
- Troubleshooting
- Supplier coordination
- Session Border Controllers
- Ericsson Telephony Server
- Juniper routers
- SIP
- Call flows
- Voice security
The role
A network engineer at a telecommunications company monitors global voice services, troubleshoots Voice over Internet Protocol networks, and manages ITIL incident resolution with Session Border Controllers and Juniper routers. The role coordinates supplier escalations and supports voice security improvements.
Full job description
Req ID: 62891
Job Function: Engineering
Posting Start Date: 17/09/2026
Posting End Date: 24/09/2026
Division: BT International
Job Location: IND-Bengaluru-Pritech
Advertised Salary: Competitive
Job Req ID: 62891
Posting Date: 17-Sep-26
Function: Engineering
Location: Bellandur, Bengaluru
Salary: Competitive
About the role
In BTI Network and Infrastructure Operations we monitor and manage BT’s global managed Voice services, 24 hours a day, 365 days a year. This includes our core Global managed Voice networks that serve our BT global customers around the world. The role will require you to be part of a 24 x 7 operations teams to monitor and maintain our core platforms, ensuring we are putting our BTI international customers at the front of everything we do.
What you’ll be doing
Monitor global voice services, assess alarms/events, and identify service impact
Own incidents end-to-end using ITSM tools, ensuring accurate updates and SLA adherence.
Diagnose and troubleshoot faults, using logs, dashboards, and runbooks.
Escalate issues appropriately based on impact, urgency, and resolution path.
Coordinate with vendors/carriers to progress third-party faults and escalations.
Communicate clearly with customers and stakeholders, especially during high-pressure incidents.
Manage and prioritise multiple incidents to minimise service impact.
Support root cause analysis and continuous improvement.
Work collaboratively in a shift/on-call environment with strong ownership and handovers
Essential Skills
Skills:
Voice, VOIP fundamentals
Monitoring & event triage (alarms/events)
Incident, ticket & escalation management ( ITIL )
Fault diagnosis & troubleshooting support
3rd party Supplier/vendor coordination
Strong communication & customer focus
Time management & operational discipline
Problem-solving & analytical skills
Experience
Experience of 3+yrs
Hands-on experience with SBCs, Ericsson Telephoney Server, Juniper routers
Relevant vendor certification (e.g. CCNA Voice or SSCA) or equivalent practical experience
Basic knowledge of VoIP/SIP and call flows.
Awareness of SBCs (Session Border Controllers) and voice security principles
Our Package
At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.