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4LS Support at Nokia — Bengaluru

Experience6–11 yrs
SalaryDisclosed
Work modehybrid
Levelsenior
Posted18 Sept 2026

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About Nokia

Nokia is hiring in Bengaluru in telecom. This role looks for around 6+ years of experience.

Skills

Production support
Incident management
Technical leadership
Kubernetes
OpenShift
Microservices
Linux
Containerized application platforms
Root Cause Analysis
Performance troubleshooting
Service recovery
Complex networking
Databases
Kafka
Messaging systems
Distributed application architectures
4G/5G Core Networks
Telecom network functions
3GPP standards

The role

A site reliability engineer at a telecommunications technology company leads production support for cloud-native observability applications and distributed systems, using Kubernetes and Root Cause Analysis to restore critical services and improve platform resilience. The role also applies Linux and incident management across global customer deployments.

Full job description

Your responsibilities

Lead L4 support operations for cloud-native observability applications and distributed systems, ensuring high availability, reliability, and operational excellence across production environments.

Drive resolution of complex production incidents, lead service recovery efforts, and leverage AI-assisted troubleshooting and analytics tools to accelerate diagnosis, impact assessment, and restoration of services.

Lead deep root cause analysis (RCA) investigations for critical incidents and recurring issues, driving corrective and preventive actions to improve platform stability, resilience, and customer experience.

Participate in a 24x7 rotational support organization, ensuring SLA compliance, continuous service availability, and effective management of critical incidents and escalations across global customer deployments.

Your skills and experience

Engineering degree with 6-12 years of experience in production support, incident management, and technical leadership for large-scale cloud-native and distributed systems.

Hands-on expertise in Kubernetes/OpenShift, microservices, Linux, and containerized application platforms, including troubleshooting complex issues across application, platform, and infrastructure layers.

Proven experience in Root Cause Analysis (RCA), performance troubleshooting, service recovery, and resolution of critical production incidents, with the ability to act as the highest technical escalation point for customer-critical issues.

Experience troubleshooting complex networking, databases, Kafka/messaging systems, and distributed application architectures in large-scale production environments.

Exposure to 4G/5G Core Networks, telecom network functions, and 3GPP standards.

Proven ability to collaborate with Engineering, Product, Operations, and Customer teams to drive operational improvements, platform reliability, and continuous service enhancement.