Senior AI/ML Ops Engineer I(Hybrid Bangalore India)

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

Job Description/ Responsibilities

7-12 Years of Experience in Designing, developing and maintaining stable and reliable AI/ML Ops platforms / pipelinesModel Deployment: Package and deploy AI/ML services to production, ensuring they are reproducible and interpretableCI/CD Pipeline Development: Design and implement automated CI/CD (Continuous Integration/Continuous Deployment) pipelines to accelerate model deployment using toolsInfrastructure Management: Provision and optimize infrastructure for training and serving, utilizing Docker, Kubernetes, or serverless platformsMonitoring & Observability : Implement post-deployment monitoring for model performance, data drift, and latency using tools. Experience in Monte Carlo is preferableAutomation: Automate retraining and data pipeline workflows to ensure models stay accurate over time.Manage the deployment of foundation models, fine-tuning workflows, and Retrieval-Augmented Generation (RAG) stacks (Vector DBs, Knowledge Graph. Experience with AWS Bedrock is preferableResource Optimization: Manage GPU/CPU utilization to minimize cloud costs while maintaining low-latency inference for usersCollaboration: Work closely with data scientists, data engineers, and software engineers to bridge the gap between model development and production.Version Control & Governance: Manage versioning for data, code, and models using tools like MLflow.Security & Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive dataTechnology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructureTroubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platformPerform other duties as assigned

Required Skills

Enterprise SaaS software solutions with high availability and scalabilitySolution handling large scale structured and unstructured data from varied data sourcesExperience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and securityIn depth experience in AI/ML Frameworks and tools involving large Petabytes of data with Databricks Lakehouse ecosystemAI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge GraphKnowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integrationCloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferableProgramming languages like Python and SQLModern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alertingSolution Cost Optimisations and design to costLegally eligible to work in India on an ongoing basis

Get To Know Us

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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