IT Operations Data & Automation Analyst

Where you Fit?

This role is part of Business Integration and Compliance (BIC) team within Downstream Trading Renewables Service & Operations Management (DTR SOM). DTR SOM delivers Secure, Reliable and Affordable End to End IT operations to Shell’s Downstream business. The current role is part of the transformation vertical which is a linking pin between the various DTR Operate Teams, delivering strategic initiatives and drive automation for meaningful data insights.

What’s the role?

The internal job title for this position is Systems Engineer. This role supports the IT Operations and Service Integration teams by leveraging data to generate actionable insights that drive operational excellence. The position focuses on data analytics, automation, and visualization, enabling informed decision-making, improving service performance, and fostering continuous improvement across IT services.

Analyze large datasets from IT systems (e.g., ServiceNow, data platforms) to identify trends, risks, and improvement opportunities.Develop and maintain dashboards and reports using Power BI and other MS tools to support operational and management reporting.Support automation initiatives using Power Apps, Power Automate, and Python to improve efficiency and reduce manual effort.Experience with AI and AI agent technologies (e.g., Microsoft Copilot, Copilot Studio, or similar platforms), with the ability to design, configure, and deploy AI agents that automate workflows, enhance reporting, and support IT operational processes.Collaborate with stakeholders across IT operations to understand data requirements and translate them into analytical solutions.Assist in improving data quality, governance, and standardisation across reporting processes.Contribute to continuous improvement initiatives aligned with simplification and automation principles.

What We Need from You?

Bachelor’s degree in information technology, Computer Science, Engineering, or a related discipline.3 to 5 years of experience in data analytics, automation, large-scale data management, AI agent technologies and data visualization solutions.Experience in Power Apps, Power Automate, Power BI, and PythonProficiency in Microsoft Office applications, particularly Excel and PowerPoint.Solid understanding of IT Operations and ServiceNow Reports and DashboardsCertifications in ITIL and Agile methodologies is an added advantageStrong analytical and problem-solving skills, with the ability to assess and optimize complex business processes.Excellent verbal and written communication skills, with the ability to effectively engage and collaborate with stakeholders across various levels of the organization.

What We Offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

Progress as a person as we work on the energy transition together.Continuously grow the transferable skills you need to get ahead.Work at the forefront of technology, trends, and practices.Collaborate with experienced colleagues with unique expertise.Achieve your balance in a values-led culture that encourages you to be the best version of yourself.Benefit from flexible working hours, and the possibility of remote/mobile working.Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.Take advantage of paid parental leave, including for non-birthing parents.Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.Grow as you progress through diverse career opportunities in national andinternational teams.Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.