Senior Customer Success Manager Automotive & Dealership Solutions Driving

```htmlAbout CareerpulseCareerpulse is a leading innovator in automotive technology, delivering AIpowered solutions that transform how dealerships connect with customers, streamline operations, and drive revenue. With a mission to empower every dealership to unlock its full potential, we combine cuttingedge software with deep industry expertise. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. If youre passionate about technology, automotive retail, and making a tangible impact, Careerpulse is the place where your career can accelerate.

Why This Role Matters

As the

Customer Success Manager Automotive, you will be the linchpin between Careerpulses groundbreaking platform and the dealerships that rely on it. Youll guide midmarket automotive customers from initial onboarding through renewal, ensuring they extract maximum value, achieve measurable ROI, and remain loyal partners. Your strategic insight will shape Careerpulses Auto vertical playbook, influencing product roadmap, marketing, and sales strategies. In short, youll be the trusted advisor that drives both customer delight and Careerpulses growth.

Key Responsibilities

Build Trusted Relationships Establish and nurture deep connections with dealership decisionmakers, from owners to marketing managers, becoming the goto resource for all things Careerpulse.

Onboarding & Training Excellence Design and execute customized onboarding programs that accelerate adoption, align with dealership goals, and set the stage for longterm success.

Strategic CheckIns & ROI Focus Conduct regular business reviews, analyze performance metrics, and translate data into actionable insights that demonstrate tangible ROI.

AIPowered Lead & Marketing Support Educate customers on leveraging Careerpulses AI tools for lead handling, nurturing, and automated marketing campaigns.

Issue Resolution & Escalation Management Act swiftly and independently to resolve challenges, coordinating with crossfunctional teams (Product, Engineering, Support) to deliver timely solutions.

Health Monitoring & Upsell Identification Use health dashboards to spot risks, recommend upsell opportunities, and proactively keep accounts on a growth trajectory.

Success Planning & Renewal Leadership Own the renewal process, ensuring seamless contract extensions and identifying expansion opportunities.

Playbook Development & Knowledge Sharing Contribute to Careerpulses Auto vertical playbook, capturing best practices, market trends, and customer insights for internal teams.

Essential Qualifications

46+ years of proven experience in Customer Success, Account Management, or clientfacing roles within automotive technology.Direct dealership experience or deep familiarity with retail dealership operations (required).Handson experience with SaaS platforms, automotive CRMs, or digital marketing tools.Track record of managing accounts independently, driving adoption, and solving complex customer challenges.Exceptional verbal and written communication skills, with the ability to translate technical concepts into business value.Techsavvy mindset: comfortable navigating Salesforce, Looker, Google Workspace, and other enterprise tools; familiarity with automotive CRMs is a plus.Strong organizational skills, thriving in a fastpaced, evolving environment.Bachelors degree or equivalent professional experience.Willingness to travel periodically to meet customers and attend industry events.Preferred Qualifications (Nice to Have)

Experience in a playercoach environment where autonomy and ownership are key.Background in data analysis or business intelligence, enabling deeper insights into dealership performance.Knowledge of automotive industry regulations, compliance, and emerging trends (e.g., EV adoption, digital sales).Previous involvement in creating or refining customer success playbooks or enablement programs.Skills & Competencies for Success

Strategic Thinking Ability to see the big picture while managing daytoday details.

Relationship Building Proven skill in building trust with diverse stakeholders.

DataDriven Decision Making Comfortable interpreting dashboards, KPIs, and translating data into action.

Problem Solving Quick, independent resolution of issues with a focus on customer satisfaction.

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