Remote Customer Service Agent International BPO Specialist (Night Shift

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About careeraxisWelcome to

careeraxis, a global leader in customer experience solutions that empowers brands to connect with their audiences across borders. With a presence in more than 30 countries and a portfolio that spans telecommunications, finance, ecommerce, and technology, careeraxis has earned a reputation for delivering worldclass service that drives loyalty, revenue, and brand advocacy. Our mission is simple: to transform every customer interaction into a memorable, valueadding experience.

At careeraxis, we believe that people are the heart of every successful business. Thats why we invest heavily in our peopleproviding continuous learning, career progression, and a culture that celebrates diversity, innovation, and collaboration. Whether youre a seasoned professional or just starting your career, careeraxis offers a platform where your skills can flourish and your impact can be felt worldwide.

Why Join careeraxis

Global Impact:Serve customers from around the world and help shape the future of customer experience.

Flexible Work Environment:Fully remote, with the freedom to work from any location that suits you.

Career Growth:Structured learning paths, mentorship programs, and clear promotion tracks.

Competitive Compensation:Base salary plus performancebased incentives that reward excellence.

Inclusive Culture:A workplace that values every voice, encourages collaboration, and celebrates achievements.

Position OverviewWe are seeking dedicated, customercentric Remote Customer Service Agents to join our International BPO team. As a nightshift agent, you will handle inbound calls from customers across multiple time zones, ensuring that every interaction reflects careeraxiss commitment to quality, empathy, and professionalism.

Key Responsibilities

Answer inbound international customer service calls with professionalism, empathy, and a solutionsoriented mindset.Provide accurate, timely information regarding products, services, and policies.Diagnose and resolve customer issues, escalating when necessary, while maintaining a high firstcontact resolution rate.Adhere to careeraxiss servicelevel agreements (SLAs) and quality standards.Document all customer interactions accurately in the CRM system.Participate in ongoing training sessions to stay current on product knowledge and customer service best practices.Collaborate with crossfunctional teams (technical support, billing, product) to deliver seamless customer experiences.Maintain a calm, courteous, and professional demeanor, even during highvolume or challenging situations.Contribute to continuous improvement initiatives by sharing insights and feedback on process enhancements.Essential Qualifications

High school diploma or equivalent; college enrollment is not required.Minimum of 03 years of customer service experience, preferably in a callcenter or BPO environment.Excellent verbal communication skills in English; additional language proficiency is a plus.Strong interpersonal skills with the ability to build rapport quickly.Proficiency with computers and CRM software; quick learner of new technologies.Reliable highspeed internet connection (minimum 50Mbps) and a dedicated workspace free from interruptions.USB headset with noisecancellation and a stable power supply.Availability to work night shifts (typically 10pm6am local time) and a flexible schedule to accommodate occasional weekend or holiday shifts.Selfmotivated, disciplined, and able to work independently while staying aligned with team goals.Preferred Qualifications

Experience handling international calls and understanding of cultural nuances.Knowledge of CRM platforms such as Zendesk, Salesforce, or Freshdesk.Basic troubleshooting skills for common technical issues.Previous exposure to performance metrics (e.g., CSAT, NPS, AHT) and a track record of meeting or exceeding targets.Familiarity with careeraxiss industry sectors (telecommunications, finance, ecommerce).Core Skills & Competencies

Communication:Clear, concise, and empathetic verbal communication.

ProblemSolving:Ability to analyze issues, think critically, and propose effective solutions.

Adaptability:Comfortable with changing priorities and learning new processes quickly.

Time Management:Efficiently .