Manager - Offer Quality

We are looking for talented professionals for the Manager - Offer Quality role at our Ahmednagar location.

If you have relevant experience and are interested in exploring this opportunity, please share your resume at priyanka.ramteke@non.se.com.

Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.

This position will be based at Ahmednagar Factory for Lauritz Knudsen Electrical & Automation (A unit of Schneider Electric India Pvt. Ltd.)

Designation: Deputy Manager / Manager Offer Quality

Location: Ahmednagar

Qualification: BE (Electrical)

Experience: 5 years to 8 years

Key Deliverables / Key Responsibilities/Deliverables (Min 4 need to be filled in decreasing order of importance)

Offer Quality Management

Ensure end-to-end quality and reliability of launched offers throughout their operational lifecycle.

Support the development and execution of offer quality strategies, processes, and improvement initiatives.

Monitor offer performance to identify quality risks, reliability concerns, and customer-impacting issues.

Contribute to achieving customer satisfaction, reliability, and quality objectives.

Performance Monitoring & Analytics

Analyze field performance data, warranty data, service reports, customer feedback, and operational metrics.

Monitor failure modes and reliability trends to proactively identify emerging quality concerns.

Track and report key quality and reliability indicators, including Mean Time to Failure (MTTF), failure rates, and defect trends.

Assess qualitative and quantitative data to support informed decision-making and continuous improvement.

Failure Investigation & Problem Solving

Investigate surveillance test failures, customer complaints, and field quality issues.

Perform root cause analysis using structured problem-solving methodologies.

Identify systemic issues and recommend sustainable corrective actions.

Support verification of solutions to ensure long-term effectiveness and risk reduction.

Corrective and Preventive Actions (CAPA)

Assign corrective and preventive actions to relevant stakeholders and functional teams.

Track action plans through closure and verify implementation effectiveness.

Ensure timely resolution of quality issues and escalation of critical concerns when required.

Facilitate cross-functional collaboration to eliminate recurring quality problems.

Continuous Improvement

Establish feedback loops between customers, service teams, manufacturing, engineering, and product management.

Share quality insights, lessons learned, and best practices across the organization.

Drive initiatives aimed at improving offer robustness, reliability, and customer experience.

Support process improvements that enhance quality performance and operational efficiency.

Compliance and Quality Governance

Ensure adherence to company quality standards, processes, and compliance requirements.

Maintain accurate records, reports, and documentation related to offer quality activities.

Participate in audits, reviews, and quality assessments as required.

Support continuous improvement of quality management systems and methodologies.

Required Knowledge, Skills & Competencies

Technical Skills

Knowledge of quality engineering, reliability engineering, and lifecycle quality management principles.

Understanding of root cause analysis and corrective action methodologies.

Experience with data analysis, trend analysis, and performance monitoring techniques.

Knowledge of quality tools such as FMEA, CAPA, 8D, Pareto Analysis, Fishbone Diagram, and Statistical Analysis.

Familiarity with quality management systems and continuous improvement methodologies.

Behavioural Competencies

Customer-focused mindset.

Results-oriented approach.

Continuous improvement and learning attitude.

Attention to detail and commitment to quality excellence.

Ownership and accountability for deliverables.

Key Performance Indicators (KPIs)

Customer complaint reduction.

Field failure rate reduction.

Improvement in Mean Time to Failure (MTTF).

CAPA closure effectiveness and timeliness.

First-pass resolution rate of quality issues.

Reliability and quality performance metrics.

Customer satisfaction and quality score improvements.

On-time completion of quality improvement initiatives.