Technical Support Engineer
Petpooja · Ahmedabad
- Experience0–2 yrs
- SalaryNot disclosed
- Work moderemote
- Leveljunior
- Posted21 Sept 2026
About Petpooja
Petpooja is hiring in Ahmedabad in hospitality travel. This role looks for around 0+ years of experience.
Skills
- Windows
- Linux
- Mac OS
- software installation
- technical support
- software training
- network configuration
- hardware troubleshooting
- SOPs
The role
A technical support engineer at a hospitality technology company diagnoses software, hardware, and network configuration issues while installing POS software and training customers. The role applies Windows, Linux, and Mac OS troubleshooting, software installation, and technical support to resolve international client challenges.
Full job description
Roles and Responsibilities:Provide service and customer support during remote meetings and interactions.Install POS software on clients’ systems or devices efficiently.Conduct training sessions to help clients understand and use the product effectively.Diagnose errors or technical problems and determine proper solutions to resolve client queries.Create, maintain, and implement SOPs to standardize support processes.Hands-on experience with Windows, Linux, and Mac OS environments.Research and identify solutions for software and hardware issues.Troubleshoot technical issues, including account setup, system errors, and network configurations.Ask targeted questions to quickly identify the root cause of issues and provide resolutions.Communicate with clients through phone, email, or chat to resolve technical challenges.Ensure all technical issues are logged properly with detailed documentation.Build and maintain positive relationships with international customers, ensuring high levels of satisfaction.Flexibility to work in rotational shifts to support international time zones.
Additional Qualification and Skills:Software Installation and Training.Flexibility to work in rotational shifts to support international time zones.