Service Delivery Manager

Manage the endtoend accounts payable and receivable operations delivered from the GCC ensuring compliance with SLAs KPIs and service delivery standardsbrMonitor operational performance metrics such as invoice cycle time aging and dispute resolution driving continuous improvement in service quality and efficiencybrEstablish strong governance and internal control mechanisms for invoice processing driving touchless invoice processing initiatives through automationbrLead the implementation and management of HosttoHost payment integration between SAP and banking platforms ensuring secure compliant and efficient payment processing workflowsbrOversee accounts receivable operations including invoicing coordination collections support and reconciliation acting as the single point of contact for customer queries and disputesbrServe as the primary interface between GCC finance teams and US business stakeholderscustomers ensuring prompt resolution of operational issues and maintaining strong collaboration with procurement sales treasury and finance teamsbrWork closely with the Center of Excellence teams to standardize processes and support finance transformation initiatives including automation and digitalization projectsbrLead and mentor accounts payable and receivable teams within the GCC ensuring team capability development performance management and fostering a culture of service excellencebrEnsure adherence to company policies internal controls and audit requirements providing regular dashboards and management reports covering accounts payable accounts receivable automation disputes and operational KPIs