Manager - Services and Contracts (Procurement)

Key Responsibilities:

Strategic Procurement & Sourcing

Develop and execute procurement strategies for service categories to achieve cost savings, operational efficiency, and service excellence.

Lead end-to-end sourcing activities including RFQ/RFP/RFI preparation, techno-commercial evaluation, negotiation, and contract finalization.

Drive supplier consolidation and value engineering initiatives for cost optimization.

Contract Management

Negotiate and finalize contracts for:

Annual Maintenance Contracts (AMC)

Comprehensive Maintenance Contracts (CMC)

Manpower and Facility Management Contracts

Operation & Maintenance (O&M) Contracts

Third-Party Inspection (TPI) Services

Civil Works and Infrastructure Contracts

Material Handling Equipment (MHE) Rental Contracts

Ensure contract compliance, SLA adherence, risk mitigation, and timely renewals.

Monitor vendor performance against contractual commitments and KPIs.

MRO Procurement

Manage procurement of Maintenance, Repair & Operations (MRO) commodities.

Ensure uninterrupted availability of consumables, spares, maintenance materials, and engineering items.

Optimize inventory and procurement costs through strategic vendor partnerships and sourcing initiatives.

Vendor Management

Identify, evaluate, onboard, develop, and manage service providers and contractors.

Conduct vendor performance reviews and supplier audits.

Build long-term relationships with strategic suppliers to ensure quality, service reliability, and competitive pricing.

Resolve commercial disputes and performance-related issues.

Procure-to-Pay (P2P) Management

Manage the complete P2P cycle including requisition processing, purchase order creation, invoice reconciliation, and payment coordination.

Ensure procurement transactions comply with company policies and approval matrices.

Drive process efficiency and procurement digitalization initiatives.

Compliance, Governance & Audits

Ensure adherence to procurement policies, statutory requirements, and corporate governance standards.

Support and maintain compliance with ISO standards and management systems.

Lead procurement compliance reviews and corrective action implementation.

Coordinate and support Internal Audits, External Audits, and certification audits.

Ensure proper documentation, record management, and audit readiness.

Stakeholder Management

Collaborate with Engineering, Maintenance, Projects, Operations, Finance, Quality, and User Departments.

Provide commercial support for capex and operational procurement requirements.

Drive cross-functional alignment for timely execution of procurement projects.

Required Experience

Proven experience in procurement and contract management of service categories.

Strong expertise in negotiating and finalizing AMC, CMC, Manpower, O&M, Third-Party Inspection, Civil Work, and MHE-related contracts.

Hands-on experience in procurement of MRO commodities and maintenance-related purchases.

Experience in supplier development, vendor performance management, and strategic sourcing.

Sound understanding of P2P processes and ERP-based procurement systems, preferably in SAP (MM module).

Exposure to ISO standards, compliance frameworks, internal controls, and audit requirements.

Strong commercial acumen with cost-saving and value-creation mindset.

Educational Qualification

Bachelor's Degree or Diploma in Engineering / Mechanical / Electrical / Industrial Engineering.

MBA/PGDM in Supply Chain, Operations, or Materials Management preferred.

Key Skills & Competencies

Strategic Sourcing

Contract Negotiation & Finalization

Vendor Management

Service Procurement

MRO Procurement

Cost Optimization & Cost Reduction

Procurement Analytics

Procure-to-Pay (P2P)

Contract Administration

Risk Management

ISO Compliance

Internal & External Audit Management

Stakeholder Management

SAP Procurement Modules

Commercial Negotiation

Supplier Performance Management

Preferred Experience

7-12+ years of experience in Procurement/Sourcing with significant exposure to service procurement, contract management, MRO purchasing, compliance management, and audit support in manufacturing, logistics, engineering, industrial, or infrastructure organizations.

Key Deliverables (KPIs)

Annual procurement cost savings.

Contract compliance and SLA adherence.

Vendor performance improvement.

Procurement cycle time reduction.

Audit closure and compliance score.

On-time contract renewals.

Supplier quality and service improvement.

P2P process efficiency and governance compliance.