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Debt Manager-Flows-Suvidha LAP at IDFC FIRST Bank — Ahmedabad

Experience2+ yrs
SalaryNot disclosed
Work modeunknown
Levelmid
Posted17 Sept 2026

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About IDFC FIRST Bank

IDFC FIRST Bank is hiring in Ahmedabad in financial services. This role looks for around 2+ years of experience.

The role

A debt collections management role in a banking/financial services company in Ahmedabad, Ahmedabad, for a mid-level candidate with at least 2 years of experience. You manage the collections department for assigned debts, track delinquency by bucket and DPD, coordinate with agencies and in-house teams to achieve EMI recovery targets, and follow up on defaulting and absconded customers including recommending legal actions and supporting case closures. You use debt collection process knowledge and legal guidelines, maintain and analyze MIS reports, and apply negotiation and communication skills while managing teams and agency coordination. Work mode is not specified in the posting.

Full job description

Job Requirements

About the Role

The role bearer is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The position contributes to the broader organizational objectives of the bank.

Key Responsibilities

Primary Responsibilities

Manage and undertake the collections process for assigned debts.Regularly track the portfolio for specific buckets in the assigned area.Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.Allocate and achieve collection targets through agencies and in-house teams.Follow up regularly with defaulting customers.Ensure adherence to the collection process and legal guidelines.Trace absconded default customers and initiate recovery procedures.Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.Maintain administrative data related to collections, including delinquent account history, MIS reports, and feedback reviews on a daily, weekly, and monthly basis.

Secondary Responsibilities

Recommend process changes to improve service efficiency and quality.Suggest improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer service.Leverage internal synergies through collaboration with stakeholders.

What We Are Looking For

Education

Graduation: Any Graduate

Experience

Minimum of 2 years of experience in collections.

Skills and Attributes

Strong understanding of debt collection processes and legal guidelines.Ability to manage teams and coordinate with external agencies.Proficiency in maintaining and analyzing MIS reports.Effective communication and negotiation skills.Problem-solving abilities and strategic thinking.