Reservations Executive - Fairmont Agra

Accor · Agra

  • Experience2–3 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelmid
  • Posted18 Sept 2026
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About Accor

Accor is hiring in Agra in hospitality travel. This role looks for around 2+ years of experience.

Skills

  • property management systems
  • central reservation systems
  • Microsoft Office
  • English
  • hotel operations
  • hospitality
  • revenue management

The role

A reservations executive at a hospitality company processes bookings through Microsoft Excel and property management systems, manages guest requests and room inventory, and coordinates hotel operations. The role also uses customer service and revenue management to support occupancy and promotional bookings.

Full job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Process and manage guest reservations through multiple channels, including telephone, email, and online booking systemsProvide exceptional customer service by responding promptly to enquiries and confirming bookings with accurate informationMaintain detailed records of all reservations and ensure data accuracy within the property management systemLiaise with various hotel departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiencesOptimise room inventory and rates to maximise revenue whilst maintaining occupancy targetsHandle guest requests, special requirements, and modifications to existing reservations with professionalism and efficiencyResolve booking discrepancies and complaints in a timely manner, escalating complex issues to management when necessaryGenerate daily, weekly, and monthly reservation reports to monitor booking trends and occupancy forecastsMaintain knowledge of hotel facilities, services, packages, and promotional offers to effectively communicate with potential guestsCoordinate with the sales and marketing team to support promotional campaigns and group bookingsEnsure compliance with hotel policies, data protection regulations, and reservation proceduresContribute to achieving departmental and organisational revenue and occupancy objectives

Qualifications

**Required Qualifications:**

Secondary education (GCSE or equivalent) or higher qualificationMinimum 2 years of experience in a hotel reservations, guest services, or hospitality environmentProficiency in using property management systems (PMS) and central reservation systems (CRS)Strong proficiency in Microsoft Office applications (Word, Excel, Outlook)Excellent written and verbal communication skills in EnglishDemonstrated ability to manage multiple reservations channels simultaneouslySound knowledge of hotel operations, facilities, and service offeringsAbility to work flexible shifts, including weekends and public holidays

Additional Information

What Is In It For You

Come As You AreWork With PurposeGrow, Learn and EnjoyExplore Limitless Possibilities