Guest Service Associate Front Office - Fairmont Agra
Accor · Agra
- Experience1–2 yrs
- SalaryNot disclosed
- Work modeonsite
- Leveljunior
- Posted19 Sept 2026
About Accor
Accor is hiring in Agra in hospitality travel. This role looks for around 1+ years of experience.
Skills
- property management systems
- hotel management software
- Microsoft Office
- hotel operations
- reservation systems
- front office procedures
- English
The role
A guest service associate at a hospitality company welcomes hotel guests, manages reservations and payments through property management systems, and provides concierge services and front office operations. Microsoft Excel and hotel operations support accurate administration and guest satisfaction.
Full job description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Greet and welcome guests upon arrival with exceptional hospitality and professionalismProcess guest check-ins and check-outs efficiently while maintaining accuracy in all documentationManage room reservations, modifications, and cancellations using the property management systemRespond promptly to guest inquiries via phone, email, and in-person communicationProvide concierge services including restaurant recommendations, local attraction information, and travel arrangementsHandle guest concerns and complaints with empathy and resolve issues to ensure satisfactionProcess payments and manage billing inquiries with accuracy and discretionCoordinate with housekeeping and maintenance departments to address guest requests and maintenance issuesMaintain a clean, organized, and welcoming front desk environmentPerform administrative duties including data entry, filing, and record maintenanceUpsell hotel services and amenities to enhance guest experience and increase revenueEnsure compliance with security protocols and guest privacy regulationsAssist with special requests and arrangements for VIP guests and eventsCollaborate with team members to support overall front office operationsMaintain professional appearance and demeanor consistent with Fairmont standards at all times
Qualifications
**Required Qualifications:**
High school diploma or equivalent qualificationMinimum 1-2 years of guest service or front office experience in a hospitality settingProficiency in using property management systems (PMS) and hotel management softwareExcellent verbal and written communication skills in English; additional languages preferredStrong customer service orientation with ability to handle guest interactions professionallyDemonstrated ability to manage multiple tasks and prioritise effectively in a fast-paced environmentProficiency in Microsoft Office applications (Word, Excel, Outlook)Knowledge of hotel operations, reservation systems, and front office procedures
Additional Information
What Is In It For You
Come As You AreWork With PurposeGrow, Learn and EnjoyExplore Limitless Possibilities