Guest Relation Executive- Fairmont Agra
Accor · Agra
- Experience2–3 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted18 Sept 2026
About Accor
Accor is hiring in Agra in hospitality travel. This role looks for around 2+ years of experience.
Skills
- English
- property management systems
- hotel software
- conflict resolution
The role
A guest service associate at a hospitality company greets guests, manages check-in and check-out, and uses property management systems to coordinate concierge services and resolve guest concerns. The role also applies conflict resolution and supports guest events and activities.
Full job description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Greet and welcome guests upon arrival, ensuring a warm and professional first impressionAssist guests with check-in and check-out procedures, addressing any queries or concernsRespond promptly to guest requests and special requirements, liaising with relevant departments to ensure satisfactionHandle guest complaints and concerns with professionalism, working towards swift resolutionProvide concierge services, including local recommendations, restaurant reservations, and activity bookingsMaintain detailed records of guest interactions and preferences for future visitsConduct regular follow-up calls or communications with guests during their stay to ensure satisfactionCoordinate with housekeeping, food and beverage, and maintenance teams to address guest needsCollect guest feedback and prepare reports to identify areas for service improvementOrganise and support special events, celebrations, and group activities for guestsMaintain knowledge of hotel facilities, services, and local attractions to provide accurate informationEnsure all guest communications are documented in the property management systemContribute to achieving guest satisfaction targets and positive online reviewsRepresent the hotel professionally at all times, embodying the Fairmont brand values
Qualifications
High school diploma or equivalent qualificationMinimum 2-3 years of experience in guest relations, hospitality, or customer service rolesExcellent verbal and written communication skills in EnglishStrong interpersonal and relationship-building abilitiesProficiency in using property management systems and hotel softwareDemonstrated problem-solving and conflict resolution capabilities
Additional Information
What Is In It For You
Come As You AreWork With PurposeGrow, Learn and EnjoyExplore Limitless Possibilities