Guest Relation Associate - Fairmont Agra
Accor · Agra
- Experience1–2 yrs
- SalaryNot disclosed
- Work modeonsite
- Leveljunior
- Posted19 Sept 2026
About Accor
Accor is hiring in Agra in hospitality travel. This role looks for around 1+ years of experience.
Skills
- guest service
- hospitality
- English
- property management systems
- conflict resolution
The role
A guest service associate at a hospitality company greets and assists hotel guests, manages check-in and check-out, and provides concierge services using property management systems. The role resolves guest concerns, coordinates service delivery, and personalizes stays through guest profiles and preferences.
Full job description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Greet and welcome guests upon arrival, ensuring a warm and professional first impressionAssist guests with check-in and check-out procedures while maintaining efficiency and courtesyAddress guest inquiries and requests promptly, providing accurate information about hotel amenities, services, and local attractionsResolve guest concerns and complaints professionally, escalating complex issues to management when necessaryCoordinate with various hotel departments (housekeeping, maintenance, food and beverage) to fulfill guest requests and ensure seamless service deliveryMaintain detailed guest profiles and preferences in the property management system to personalize future visitsProvide concierge services, including restaurant reservations, transportation arrangements, and local recommendationsMonitor guest satisfaction levels and gather feedback to identify opportunities for service improvementEnsure compliance with hotel policies, procedures, and service standards at all timesAssist with special requests and arrangements for events, celebrations, or specific guest needsCommunicate effectively with team members to ensure consistent and coordinated guest serviceMaintain a professional appearance and demeanor while representing the Fairmont brandSupport the front office team during peak periods and special events
Qualifications
**Required Qualifications:**
High school diploma or equivalent1-2 years of guest service or hospitality experienceExcellent communication and interpersonal skillsProficiency in English; additional languages are a plusStrong problem-solving and conflict resolution abilitiesAbility to work flexible hours, including weekends and holidaysProficiency with property management systems and standard computer applications
Additional Information
What Is In It For You
Come As You AreWork With PurposeGrow, Learn and EnjoyExplore Limitless Possibilities