Front Office Executive - Fairmont Agra
Accor · Agra
- Experience3–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted19 Sept 2026
About Accor
Accor is hiring in Agra in hospitality travel. This role looks for around 3+ years of experience.
Skills
- guest services
- reservation management
- front desk operations
- hotel management systems
- point-of-sale software
- cash handling
- billing processes
- financial reconciliation
- hospitality operations
- revenue management
The role
A front office executive at a luxury hospitality company manages guest services, reservation management, and hotel management systems while coordinating front desk operations and guest experiences. The role also handles point-of-sale software and revenue management strategies.
Full job description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Manage guest check-in and check-out procedures, ensuring a seamless and welcoming experience for all guestsOversee reservation management and coordinate with the reservations team to optimize occupancy and revenueHandle guest inquiries, requests, and complaints with professionalism and resolve issues promptly to ensure guest satisfactionSupervise and coordinate front office staff, including bell desk, concierge, and housekeeping liaison teamsManage cash handling, billing processes, and point-of-sale transactions with accuracy and adherence to financial protocolsMaintain security protocols, including key management, access control, and guest privacy protectionCoordinate with other departments (housekeeping, maintenance, food and beverage) to ensure operational efficiency and guest service excellencePrepare and maintain accurate front office reports, including occupancy reports, revenue summaries, and incident documentationImplement revenue management strategies to maximize hotel profitability and occupancy ratesTrain, mentor, and develop front office team members to maintain high service standards and professional conductEnsure compliance with hotel policies, procedures, and industry regulationsMonitor and manage guest feedback, implementing improvements based on guest comments and suggestionsAssist with special events, VIP guest services, and customized requests to enhance guest experiences
Qualifications
**Required Qualifications:**
High school diploma or equivalent; hospitality or business certification preferredMinimum 3-5 years of front office experience in a 4-star or luxury hotel environmentProven experience in guest services, reservation management, and front desk operationsStrong knowledge of hotel management systems (PMS) and point-of-sale (POS) softwareExcellent communication and interpersonal skills with the ability to manage diverse guest interactionsProficiency in cash handling, billing processes, and financial reconciliationDemonstrated ability to lead and supervise front office teams effectivelyStrong organizational and multitasking abilities in a fast-paced environment
Additional Information
What Is In It For You
Come As You AreWork With PurposeGrow, Learn and EnjoyExplore Limitless Possibilities