Concierge Associate - Fairmont Agra
Accor · Agra
- Experience2–3 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted19 Sept 2026
About Accor
Accor is hiring in Agra in hospitality travel. This role looks for around 2+ years of experience.
Skills
- guest services
- transportation services
- restaurant reservations
- local tourism knowledge
- hotel management systems
- Microsoft Office
- English
The role
A concierge associate at a hospitality company provides guest services and personalized assistance, arranges transportation services and restaurant reservations, and coordinates event planning. The role uses local tourism knowledge, hotel management systems, and multilingual support to serve international guests.
Full job description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Responsibilities
Job Description
Provide exceptional guest services and personalized assistance to hotel guests, ensuring their comfort and satisfaction throughout their stayMake restaurant reservations and provide dining recommendations based on guest preferences and dietary requirementsArrange transportation services, including airport transfers, local tours, and sightseeing excursionsOffer comprehensive local knowledge and recommendations for attractions, cultural sites, shopping, and entertainment venues in and around AgraHandle special guest requests and resolve issues promptly and professionally to exceed expectationsManage the concierge desk operations, including answering inquiries via phone, email, and in-person interactionsMaintain detailed records of guest requests and preferences to ensure continuity of serviceCoordinate with hotel departments and external vendors to fulfill guest needs efficientlyAssist with event planning and coordination for guest celebrations and special occasionsProvide multilingual support where applicable to serve diverse international guestsMaintain professional appearance and demeanor while representing the Fairmont brandStay current with local events, weather conditions, and travel advisories to provide accurate information
Qualifications
**Required Qualifications:**
High school diploma or equivalent; hospitality or customer service certification preferredMinimum 2 years of experience in a concierge, guest services, or luxury hospitality environmentExceptional interpersonal and communication skills with the ability to interact professionally with diverse clienteleStrong organizational and multitasking abilities to manage multiple guest requests simultaneouslyProficiency in English; additional language skills (Hindi, French, Spanish, or Mandarin) highly valuedComprehensive knowledge of Agra's attractions, cultural sites, dining establishments, and local servicesProficiency with hotel management systems, reservation platforms, and Microsoft Office applicationsDemonstrated problem-solving skills with a customer-centric approach to conflict resolution
Additional Information
What Is In It For You
Come As You AreWork With PurposeGrow, Learn and EnjoyExplore Limitless Possibilities